Truist

Karlye Dyer _{on Google}

May 27th, 2023

I had to go talk to Shariece Murray about a fraudulent charge and she was was very professional and polite. She got me taken care of in a timely manner. I was even greeted by the whole bank it seemed like when I walked it.

Irene Blanco _{on Google}

Feb 23rd, 2023

I waited in line for 20 minutes before I was even acknowledged then I cashed my check and was charged a fee and when I was told it would be free. Also Kristen is very rude. I will never come to this bank ever again.

Dia George _{on Google}

Feb 7th, 2023

Yes very poor customer service I would not want to come here again youll be waiting for a while

Kimberly Walker _{on Google}

Dec 4th, 2022

We have had multiple experiences with this bank where they hold a payment in order to collect late fees. The first time we had audi send a pay off to the bank. The payment was sent with a verified signature meaning we had proof that Truist received their payment prior to the due date. Truist still reported the payment as late to the credit agency. We are having the exact same issue again. After the first issue, we decided to refinance our new car with a more respectable banking institution. Once again, theyve received their payoff we have a signed verification of receipt and theyre charging us late fees again AND locking us out of the online banking system so that we cant see that the car is paid off. This bank has not yet learned that repeat satisfied customers are better than trying to use underhanded practices to get an extra $16 before customers choose another institution. Avoid this bank at all costs. We have business dealings with USAA, BOA, Founders, Navy Federal, and Allsouth. All are better options than this scam.