The Carriage House Inn, Ascend Hotel Collection

( 261 Reviews)
The Carriage House Inn, Ascend Hotel Collection
93 Miantonomi Ave
Middletown, RI 02842

Chamber Rating

4.4 (261 reviews)
175
52
16
10
8

About

The Carriage House Inn, Ascend Hotel Collection is located at 93 Miantonomi Ave in Middletown, Rhode Island 02842. The Carriage House Inn, Ascend Hotel Collection can be contacted via phone at (401) 841-0018 for pricing, hours and directions.

Contact Info

  •   (401) 841-0018

QUESTIONS & ANSWERS

What is the phone number for The Carriage House Inn, Ascend Hotel Collection?

The phone number for The Carriage House Inn, Ascend Hotel Collection is: (401) 841-0018.


Where is The Carriage House Inn, Ascend Hotel Collection located?

The Carriage House Inn, Ascend Hotel Collection is located at 93 Miantonomi Ave, Middletown, RI 02842


How big is The Carriage House Inn, Ascend Hotel Collection?

The Carriage House Inn, Ascend Hotel Collection employs approximately 20+ people.


How is The Carriage House Inn, Ascend Hotel Collection rated?

The Carriage House Inn, Ascend Hotel Collection has a 4.4 Star Rating from 261 reviewers.


The Carriage House Inn, Ascend Hotel Collection Reviews

Overall Rating

Overall Rating
( 261 Reviews)
175
52
16
10
8
Write A Review
Marcela Carcamo
Oct 10th, 2021

Love


Samantha Bechtel
Oct 9th, 2021

Great stay. Loved the room and breakfast.


John
Oct 7th, 2021


Eric Barshinger
Oct 4th, 2021

The elderly lady with long gray hair who works the front desk is the rudest hotel employee I have ever encountered.
I'm team lead and VIP Concierge at The Modern Honolulu, and I am qualified to state that this lady should not be employed here. She needs to retire and go bother some cats. She is incredibly rude, condescending, and has zero customer service skills.
From the phone call to the check in everything was horrible.
I called asking about rooms, she mentions price and I say "I saw it cheaper on-" and she cuts me off: "so book it." Didn't even let me finish my sentence. Didn't say sorry we can't price match or that it's out of her power, just rudely and bluntly cut me off and said "so go book it" with attitude. So I booked it online.
Arrive to check in 39 minutes after booking and she can't find the reservation. I tell her it's through booking dot com and she says she can't find it.
I ask if she has a luggage cart and she drops her hands and says "well what do you want me to do luggage or find your reservation", and I told her I'll get the luggage myself.
I come back in with luggage. Then she says "you booked through hotels tonight (or some other website, don't remember)" and I go"no its booking dot com". She again tells me I'm wrong, as if I didn't just book out myself and I'm not holding time booking website email in my hand.
Then she agrees I'm right and asks for id and credit card. I ask if she's doing a hold or a deposit. She says "it's standard procedure everywhere" in a condescending tone. First of all, obviously. This isn't my first rodeo I work at a hotel and have stayed at hundreds. Secondly, she didn't answer my question of deposit vs hold. Then I ask how much and she rudely goes "I'll tell you".
Well guess what, she DIDN'T tell me and charged my card. I had to again ask how much, after she did it. What if I wanted it on a different card after I knew the amount?
Had me sign some stuff and tells me I'm probably going to be charged in the morning again when I check out, because she says I didn't pay, when I'm literally holding the receipt in my hand from booking dot com email confirmation.
I normally don't leave bad reviews and I normally review after I leave a hotel. But we're here one night, I just checked it, and my first impression thanks to this lady is horrible. If this woman is employed (judging by how overtly rude she was I doubt this is her first complaint), then that tells me everything I need to know about this place. I would not stay here again and do not recommend this place.
Edit - one bad egg doesn't necessarily reflect the entire place. We were only there for about 12-14 hours (one night) but it was clean and spacious. The manager is very sweet and kind


chris weber
Oct 3rd, 2021

Amazing. This place is wonderful and will stay here every time we come to Newport. It's beautiful,rooms are huge and super clean. The staff is very nice. Clean and comfortable and have many amenities to suit most people. Would recommend to anyone and everyone


Load More Reviews

Overall Rating

Overall Rating
( 261 Reviews)
175
52
16
10
8
Write a Review
YOUR RATING:
Please Choose A Rating
Please Enter Your Name
Please Enter A Valid Email Address

People also Viewed

  • 288 East Main Road
    Middletown, Rhode Island 02842 | (401) 848-7730
    ( 154 Reviews)
  • 1400 W Main Rd
    Middletown, RI 02842 | (401) 847-5899
    ( 32 Reviews)
Start Driving Online Leads Today!
ChamberofCommerce.com