ADT Security Services

( 12 Reviews)
ADT Security Services
2121 Noblestown Rd Suite 202
Pittsburgh, PA 15205

Hours of Operation

  • Thursday: 8:00 AM - 4:00 PM
  • Friday: 8:00 AM - 4:00 PM
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 8:00 AM - 4:00 PM
  • Tuesday: 8:00 AM - 4:00 PM
  • Wednesday: 8:00 AM - 4:00 PM

Chamber Rating

2.3 (12 reviews)
4
0
0
0
8

About

ADT Security Services is located at 2121 Noblestown Rd Suite 202 in Pittsburgh, Pennsylvania 15205. ADT Security Services can be contacted via phone at (800) 743-6242 for pricing, hours and directions.

Contact Info

  •   (800) 743-6242

QUESTIONS & ANSWERS

What is the phone number for ADT Security Services?

The phone number for ADT Security Services is: (800) 743-6242.


Where is ADT Security Services located?

ADT Security Services is located at 2121 Noblestown Rd Suite 202, Pittsburgh, PA 15205


What is the internet address for ADT Security Services?

The website (URL) for ADT Security Services is: http://www.adt.com|www.facebook.com/adt|www.twitter.com/adtb


How big is ADT Security Services?

ADT Security Services employs approximately 20+ people.


What days are ADT Security Services open?

ADT Security Services is open:
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM


How is ADT Security Services rated?

ADT Security Services has a 2.3 Star Rating from 12 reviewers.


Hours of Operation

  • Thursday: 8:00 AM - 4:00 PM
  • Friday: 8:00 AM - 4:00 PM
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 8:00 AM - 4:00 PM
  • Tuesday: 8:00 AM - 4:00 PM
  • Wednesday: 8:00 AM - 4:00 PM

ADT Security Services Reviews

Overall Rating

Overall Rating
( 12 Reviews)
4
0
0
0
8
Write A Review
Patricia “Zippy” Hatfield
Sep 13th, 2021

Recently I was considering canceling my ADT security system after 9 years, talking to customer service I decided to continue with the service (they were very helpful). During the conversation an appointment was made to upgrade the cell service so my unit wouldn't lose contact with ADT.
8am 7/9/21 service person arrived with the part for my unit. Part Box opened and the part is an old part that can't be used.
Why wasn't verification of the part needed done before the home visit?
When will the part be available? Do I need to reschedule another appointment or will ADT take ownership of this issue and call me?
All unanswered questions leading to HOW IMPORTANT IS CONSUMER SATISFACTION TO ADT.
At this point I seriously can't say I recommend this security company, there are many security companies out there.
Looking forward to how ADT handles this issue. Update to come......
So it's been weeks and now have another appointment this week for the update.
After talking to several people in my area who also have ADT, turns out I'm one of many who had the same issue. Fingers crossed the right part is brought this time.
UPDATE: Appointment for today was just canceled because the part is once again unavailable.
After a lengthy conversation I was told more parts are arriving next week and I would once again be called for an appointment.
This makes the second time that an update on the system couldn't be done.
My questing is why be bombarded with mail requests and phone calls to make appointments for this update. It's clear they are aware of a shortage in parts and availability of performing updates.
Disappointed once again in ADT
I'm sure this will be my final update as the saga of upgrading the system continues. I've now received a letter telling me the part will be mailed to me and in to connect it to continue my service being able to connect with the company.
First that was weeks ago and once again still hasn't arrived, second originally it required a tech to install and now I'm supposed to do the installation.
Third after giving them ample opportunity and having patience beyond what I wanted to give.... Time To Cancel.....


Erin Fort
Aug 19th, 2021

I will never again use Adt. Recently moved and had some medical issues at the same time SO I MISSED THE 60 DAY NOTICE WINDOW. I WAS A LONG TIME customer. I called and explained and after speaking with 4 customer service reps over a period of 70+ minutes I finally spoke with a "supervisor" who agree to waive the " 60 day notice to cancel.. He assured me of a service end date and gave me a final amount due. I wrote down a confirmation number to document our conversation and his name. I then paid the bill in full but of course later receiwed another bill ( for 60 days notice required) I called and s/w another rep and relayed conversation and this time rep saw that the recorded conversation reflected zero balance. .I told her there was another bill. She took my number and agreed to look into it and call back. OF COURSE no call back and today another bill.. The bill is minimal. I will pay to preserve my credit report but will NEVER EVER use ADT again and we were customers for many years in 3 different states. WAY TO GO ADT!!!! I REALLY HOPE THE $6 AND CHANGE WAS WORTH IT. STAY FAR AWAY FORM THIS COMPANY. POOR CUSTOMER SERVICE. MANY OTHER EXAMPLES AS WELL like guaranteed free battery replacement when we switched to wireless system only to be told we had to pay to ship the batteries each time.


Dave Hale
Jun 29th, 2021

Trash equipment trash customer service you will get the run around when calling for termination this is the worst experience ever for the amount of money I spent wich was over 3k for my business Stay away from them


Wesley Michael Magness
Feb 12th, 2021

3 year contracts, overpriced add-ons, and (in my case) slapped up system. I am counting the days until my contract ends so I can run FAR FAR away from ADT. Until that time I will warn all I can about this company. I have spent the last year making sure everyone knows about ADTs ludicrous contracts and my horrible install experience. When my contract ends so will my crusade of truth (year and a half to go!).


Angela Sapienza
Mar 14th, 2020

I cannot believe this business. Me and my husband decided to get ADT thinking with the higher price that it would be great. I can't believe the installation service and I absolutely can't believe how careless they are of customers.
So, we got our installation yesterday , the guy showed up around 9 am (which is fine), when the technician saying it would take around 4 hours (which is also fine). we purchased a video package and the guy tells us the ADT doorbell camera is terrible. tried to talk us into getting a Ring Doorbell instead. first off if I wanted a ring doorbell, I would have ordered one on amazon and installed that myself. but second off if how does a company still trying to sell equipment that doesn't work well, or all the time(like the technician stated)? time for the company to fix the problem instead!! but instead, they just replace it with a different company's equipment. but that's not nearly as bad as my next complaint. so anyway, the technician installed the touch screen thing for the security system and installs the sensors in the windows. He installed the touch screen into an outlet that only works with the light switch. so now for my security system to be Armed, my living room light has to be on!!!! real smart. I DO NOT WANT TO KEEP MY LIGHT ON THROUGH THE NIGHT WHILE I SLEEP OR WHEN I AM AWAY. Then this is the worst part of the story. This technician finishes those and is still to install the porch and rear side camera/doorbell, and he just says that he has to leave and drop off parts somewhere up the street and wont be back no longer than one hour. which I should not have agreed to in the first place. anyway then 1.5 hours pass and my husband calls the technician and no answer. the technician calls back and says that he is on his way back and will be there. My husband asked how long the rest of the installation will be because we had plans to leave a little while after, and the technician said it would only be about an hour. So if that technician would have came back when he said he would be back and finished in an hour we would be able to leave in time. BUT NO! another 45 minutes passed and he was not back and we called back and told him we have to cancel the finish of it and reschedule it. So the tech ended up back to pick up his equipment that he left at my house and said to call him the next day to finish the installation. this technician was acting and looked very strange and our assumption was that this man was intoxicated of some type of drug. i've never witnessed anything like this of somebody who was supposed to be working. I was frightened when this man came back into my house after HE LEFT HIS UNFINISHED WORK FOR ABOUT 2.5 HOURS.
So then me and my husband called customer service to reschedule for another week and since my installation was NOT finished, we had requested to not get charged of hour monthly payment until it is completely finished.
BUT NO, my bank was charged for a VIDEO package with NO videos.


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Overall Rating

Overall Rating
( 12 Reviews)
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8
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