Goodyear Auto Service

Francisco Arroyo Gonzalez _{on Google}

Mar 21st, 2024

I was not sure about taking my 2022 bmw z4 to this place because of some of the review but I went for it and I am glad I did. They replace all my tires, on the same day and provided an excellent service and great customer service. Taron I believe is the name of the guy who took care of me and he was amazing, explained everything they will be doing and got me a better price than the other 2 places I went to for the same tires I wanted since my car uses different size tires for the front and back. Overall a 5 star service, fast, reliable and friendly strongly recommend this and will make it my regular tire place. Thank you

Paul Detky _{on Google}

Jan 29th, 2024

Showed up at the Oregon Ave shop with a fleet vehicle needing an oil change (all I asked for)
Service was completed quickly and they rotated the tires something pepboys had some excuse for not being able to do everytime I took the vehicle to them at two different locations and I asked for the rotation over the 37000 miles on the vehicle
One time the vehicle was stuck on the lift for over an hour until a tech showed up to lower the lift
SO WHY COULDN'T THE TIRES BE ROTATED?
REMEMBER
Actions speak louder than words
I think it's time we get back to how things used to be done
You know customer satisfaction 1st and STOP listening to "influencers" and excel spread sheet readers

Marcus Hayes _{on Google}

Jan 14th, 2024

WORST SERVICE IN MY LIFE. The service representative was nasty, rude, he used profanity and he slapped a the mouse and keyboard my face and stormed off. I was trying to use road hazard and get new tires and he told me I had to go back to the location I got it from which was (1 hour away) and not to mention I had 2 flat tires. Thats how my morning went :) and I still have flat tires and they refused me service. I will be reaching out to CEO.
The bad service rep name was TARON FRIPPS).

Justice Simanek _{on Google}

Dec 30th, 2023

Im not one to leave a bad review, but please avoid this place at all costs. I brought my car in for a coolant leak. When I got the car back, the engine light on and had issues starting. I brought it back into Goodyear and was told that something with the belt wasn't tightened properly. When the mechanics went to tighten it, something broke. It took nearly two weeks to get the part Goodyear broke from the dealership. After that, it took another week and a half to get a pulley required to put the timing belt on. Four weeks after I originally brought it in, I was told that everything was put together but it was still overheating and needed a new thermostat.
When I finally got the car back over a month later, there were fingerprint smudge marks all over the door frame, a dirty rag was left in the passenger's seat, and my aux cord is missing.
The very next day there was a clicking sound when driving slowly. On the interstate it took about 20 seconds to get above 50 miles per hour. I called Goodyear and was told the timing belt needed to "calibrate" and to wait a couple days before bringing it in.
On my drive home from work, the engine light was still on and the clicking was still happening. After about 15 miles on the interstate, my heat bar was all the way up, and my temperature light came on. White smoke was coming out of the hood. I stopped at a gas station and saw that the coolant tank was once again empty. I realized the smoke was steam because the inside of the hood and engine were dripping wet and little puddles of green liquid were everywhere. I waited for the engine to cool down and drove the rest of the way home. The engine started clanking, smoke increased, and the car was struggling to keep going. Luckily I made it home.
After $1,000 and over a month of having my car, it was in worse condition than when I brought it in. I had it towed to the dealership to fix, and my timing belt was not on properly and my radiator hose was 100% disconnected.
To Goodyears credit, they gave me a refund and reimbursed me for half of what I spent at the dealer. But do not come here, go elsewhere and avoid the headache.