PFFCU - Police and Fire Federal Credit Union

Great customer service. Clean. Friendly. Speedy service!
Jun 18th, 2021

I worked with Helen Wong and her customer service was truly amazing. Ms. Wong and The Police and Fire Credit Union are examples of how banking is supposed to be. They are truly the standard for how to handle people and their finances should be handled. I felt like a person which is all I want from my bank. Amazing.. Just Amazing..
Apr 20th, 2021

Jan 6th, 2021

Sep 21st, 2020

My experience has been the worst and from reading the reviews of other valued members i see they have had issues as well. My mother past away and the end of June I called to see what I needed to do to get access to the funds in her account. This account has less 5han 4000.00 I was told that I either needed a letter of administration or letter of executor. Keep in mind my mother's account is under three thousand dollars. I schedule appointment with probate Court which was in August and paid for the letter of administration. I go back to the bank and I am told that I need a copy of death certificate and a copy of the funeral bill. Have no idea how much her funeral cost was a factor of her account. I needed to deposit a check in her account to be cashed so I did. I come back to the bank for the second time now I don't need the letter of administration but i had received another check and deposited in her account. I went back to the bank after the check cleared to close the account gave them copy of death certificate and funeral receipt and letter aof administration and was told I had to open up an estate account. Also that I did not need the letter of administration which I paid 281.00 for and if I just would have given them the death certificate and funeral receipts that would have been enough.. Since I gave it to them I need to open up an estate account and they want my social security number. I have to deposit 5 dollars of my money into this account get an ein number that they will fill out for you then they will put the money into the account. This is just the start I can go on.
Aug 10th, 2021