Centre Square Dental- (formerly Gilbert Dental Care)

( 119 Reviews)
Centre Square Dental- (formerly Gilbert Dental Care)
1500 Market St
Philadelphia, PA 19102

Hours of Operation

  • Sunday: Closed
  • Monday: 7:00 AM - 6:00 PM
  • Tuesday: 7:00 AM - 7:00 PM
  • Wednesday: 8:30 AM - 3:30 PM
  • Thursday: 7:00 AM - 5:00 PM
  • Friday: 7:00 AM - 4:00 PM
  • Saturday: Closed

Chamber Rating

4.7 (119 reviews)
107
5
1
1
5

About

Centre Square Dental- (formerly Gilbert Dental Care) is located at 1500 Market St in Philadelphia, Pennsylvania 19102. Centre Square Dental- (formerly Gilbert Dental Care) can be contacted via phone at for pricing, hours and directions.

Contact Info

QUESTIONS & ANSWERS

Where is Centre Square Dental- (formerly Gilbert Dental Care) located?

Centre Square Dental- (formerly Gilbert Dental Care) is located at 1500 Market St, Philadelphia, PA 19102


How big is Centre Square Dental- (formerly Gilbert Dental Care)?

Centre Square Dental- (formerly Gilbert Dental Care) employs approximately 20+ people.


What days are Centre Square Dental- (formerly Gilbert Dental Care) open?

Centre Square Dental- (formerly Gilbert Dental Care) is open:
Sunday: Closed
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 8:30 AM - 3:30 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 4:00 PM
Saturday: Closed


How is Centre Square Dental- (formerly Gilbert Dental Care) rated?

Centre Square Dental- (formerly Gilbert Dental Care) has a 4.7 Star Rating from 119 reviewers.


Hours of Operation

  • Sunday: Closed
  • Monday: 7:00 AM - 6:00 PM
  • Tuesday: 7:00 AM - 7:00 PM
  • Wednesday: 8:30 AM - 3:30 PM
  • Thursday: 7:00 AM - 5:00 PM
  • Friday: 7:00 AM - 4:00 PM
  • Saturday: Closed

Centre Square Dental- (formerly Gilbert Dental Care) Reviews

Overall Rating

Overall Rating
( 119 Reviews)
107
5
1
1
5
Write A Review
Arlene W.
5 Reviews
Jun 7th, 2021

Gilbert Dental Care was my dental home from the early 1980's until this year. I recently asked for my records and left the practice. The office and policies have changed dramatically, and this is a ship that appears to be going down. Dr. Gilbert and his staff were professional, caring and very experienced. A dental corporate entity, Elite Dental, bought the practice, and it’s now night and day from how it was run by Dr. Gilbert. Unfortunately Dr. Gilbert left the practice during the pandemic, and Elite Dental hired a young, inexperienced doctor just a few years out of dental school. She is the only dentist in the practice to handle a large, and decades-long (sophisticated and cared for) patient base and has very little broad-based experience. I had almost $15,000 of cosmetic and restorative work done by Dr. Gilbert the year before he left. I was told by Dr. Gilbert and his management/staff (as always) that my dental work would have a five-year warranty and if an issue arose, make an appointment and my problem would be fixed. After Dr. Gilbert left the practice, I inquired about my continuous care, but the office manager (she recently left, as did another front desk employee) and told me I had to speak to the Elite Dental regional manager. Jason, the regional manager, could not answer any of my questions adequately about office policies or my care, and had a haughty and insulting attitude, not one aimed towards resolution, or retaining me as a patient. When I spoke to him again, he told me that with my very costly dental work, "adjustments" would NOT be covered or provided at no additional cost, because I had "nothing in writing" from Dr. Gilbert and the practice. Gilbert Dental Care’s office policy always put the patient and patient care, first. The practice's sole dentist has zero cosmetic experience by her own admission, and sadly noted by my few experiences with her. I had to get a new night guard (to the tune of over $800) and the dentist didn’t fit it properly causing me to return for a few
more visits, only to have the practice order me another night guard, at their cost. Caren, the experienced EFDA (dental assistant) fitted it correctly. I love the practice's support staff who I have grown to depend on and trust over many decades. But I was uncomfortable having my care provided by an experienced dentist, along with the tone-deaf, off-site dental corporate entity running a now soul-less practice. My trust was breached.


Kristen Leffler
2 Reviews
Mar 14th, 2021

Dr. Gilbert was an amazing dentist and his team is/was so fabulous. Centre Square does not deserve to inherit his 5 star rating, that's for certain! This corporation he sold to is running it into the ground. The office manager / front desk woman (short dark hair) is beyond rude in person, yelling and berating clients in front of staff and other patrons, she'll hang up the phone on you too! Never once when it was Gilbert Dental did I have anything but a positive and pleasant experience. Now unfortunately that's the only good part of this firm, is that my dental hygienist, Mari is still there. After going to Gilbert Dental for 10 years, it only took 1 trip to Centre Square Dental to convince me that I will no longer be returning. Very sad.


Marc Shaw
2 Reviews
Feb 7th, 2021

Dr. Gilbert was an amazing dentist, his people were all great and they were very courteous. Unfortunately the company that he sold his practice to is completely unorganized and the practice is going down hill. I never got billed not once as they collected from my insurance carrier. Now the company forgets appointments, harasses for bill pay and hangs up the phone on its clients. Certainly not the type of practice anyone wants to work with. This went from a private dental office and got into the hands of a corporate run mess of a practice. I suggest seeking a more boutique office that cares for its patients.


Joan G
3 Reviews
Feb 4th, 2021

AVOID FOR COSMETIC WORK. Caren Martin, who does their bonding and making of temporary veneers is not a cosmetic dentist, she is an expanded dental function assistant and her work on me was terrible. The temporary veneers were wide, bucked, protruding flared and led to a nightmare. I came for bonding on one tooth, got talked into 2 veneers and left with 4 altered terrible front teeth. Go to an actual dentist for cosmetic work. Thank you.


Cindy Pepper
1 Reviews
Oct 5th, 2020

I had an awesome experience at Gilbert Dental. Dr. Gilbert is very knowledgeable and up on the latest developments in dentistry and his staff couldn’t be more pleasant or helpful!


Load More Reviews

Overall Rating

Overall Rating
( 119 Reviews)
107
5
1
1
5
Write a Review
YOUR RATING:
Please Choose A Rating
Please Enter Your Name
Please Enter A Valid Email Address

People also Viewed

Start Driving Online Leads Today!
ChamberofCommerce.com