Whitman Dental Center

Great staff and great appointment!
Apr 9th, 2024

First, most of these 5 star reviews are a direct result of the office staff asking people to write a good google review in exchange for a prize on a spinning wheel. The dishonesty and lack of customer service I received has pushed me and my partner to go somewhere else. I was a customer here for couple of years. The day before my last cleaning visit, I received a call from an office member telling me I had $45 balance in my account that I owed from the previous visit. They said I owed money after deductible. My insurance has always covered 100% preventive care as long as I was in network. My insurance had not changed and like always when you come to a dentist office they ask you has your insurance changed in the past 6 months to confirm youre in network. In finding out I owed $45, we contacted our insurance provider. Our insurance confirmed that the dentist I saw in July 2023 was not in network, so I was charged as out of network which prompted the deductible. The insurance also confirmed that my partner who saw THE SAME DENTIST IN NOVEMBER 2023 was 100% covered because that SAME DENTIST was now IN NETWORK as of OCTOBER 2023. I came in for my visit, they asked if my insurance changed which it had not and no one notified me or had checked to see if the dentist was in network for me. If I would have known I wouldnt have seen that dentist. As a customer, that is not my responsibility to know if a dentist at their practice is out of network with my insurance, that falls on the shoulders of the business. Ive been a patient for several years in a row when my insurance was always accepted and in network and has not changed. The day I had my visit I was suppose to hear from the office staff on this. By afternoon I hadnt heard anything and I called a few times but no one would answer my calls. My partner called a minute after I tried and the office staff answered so yes my calls were being ignored. The woman on the phone told my partner that I wouldnt be charged that day for the $45 that I owed from the previous visit until the officer manager could review. I have my routine cleaning. On my way out they asked if I would give a google review, and I was pressured to do so. I said no. I told them to tell me what I owed for todays visit, and I owed NOTHING because my insurance covers 100% preventative care for in network dentists. She then told me the office manager would call me on Monday to discuss the charges for the previous visit. Fast forward to next week, I dont hear from this office manager. I have to end up calling them on Wednesday and the woman at the desk says the manager has my information and that theyll call me in the next hour. I still hear nothing. I call Thursday morning and my calls are being ignored AGAIN. Im finally so fed up and dont even believe theres an office manager, so I have my partner call and just pay the $45 to end this. Its been a whole week and their manager cant find 10 minutes in their day to make this right and eliminate the $45? The person at the desk reiterated that we owed $45 because our deductible was $50. And we said the whole reason the deductible was applied at all was because the doctor was out of network and we were not informed of this. Why did they wait 6 months until my next visit to tell me I owed? Why not call within a month and notify us that insurance will only cover X and we owe $45? Because they know they messed up and were hoping we wouldnt call insurance. Well congratulations Whitman Dental, I paid you $45 that I did not owe you in order to move on with my life. I can now finally get the dental care and service I deserve because this wasnt it. Cant wait for the canned response this bad review will get from the owner. Im sure Ill hear something to the effect of if youre open to discussing this please call xxx-xxxx or we dont have any record of you being a patient with us. Itll be some type of excuse Im sure. Next time, do the right thing, call your customer and own up to YOUR business mistakes instead of trying to squeeze out every penny.
Apr 4th, 2024

Seriously grateful for the emergency dental care I received, needing a root canal last minute was scary but I was well taken care of here. Thanks for everything!
Apr 3rd, 2024

Professional staff. No complaints
Apr 1st, 2024

Wonderful staff, Kelly was welcoming and friendly and my tech Maria was on top of her game. Great place to be treated.
Apr 1st, 2024