So, youve always wanted to live in a serene environment, but hated the long drive into town while running errands and such. Living in Frazer Crossing apartments in Malvern, PA is your dream come true. We bring the town to you with a unique mute setting. Noise will no longer be an issue.With its ideal location, you can scratch out long drives when running errands. Grand Valley Shopping Centre is right there, with an additional treat of the Occasions Boutique. We offer studios to one, two and three-bedroom apartments.With our unique layout, spacious rooms, swimming pool, our pet-friendly community, and not forgetting 24-hour surveillance environment, you can have your own taste of royalty at Frazer Crossing apartments Malvern, PA.
Hi, Anthony. We appreciate the kind words and are glad we could provide you with a positive experience!
MARLENE VAZQUEZ ROBLES ROBLES Vazquez- Robles on Google
I really have to say that SEAN AND JULIANNA ARE GREAT, ALWAYS HANDY AND DOING EVERYTHING 100
Other than that this place needs lots of work if I start I wont end but Im sure its not the office is more of management and higher ups!
Business Response on GoogleFeb 3rd, 2024
Hi, Marlene. Thanks for taking the time to share your positive experience. We truly appreciate it!
Kristy Gray on Google
My husband and I lived in these apartments for 5 1/2 years. We chose these apartments because they had a pool, allowed pets, and were affordable. In the time we lived there, rent has nearly doubled. We brought this to their attention and they essentially said well you won't find anything cheaper. Every step along the way from management has been frustrating. From complaining about maintenance issues and the maintenance men coming and pointing out areas that should not be considered "luxury" living for the prices we were paying to calling the office repeatedly with no answer. They were changing management groups around the time we were moving out which they were notified about. We brought it to their attention that we had not heard anything about the move-out process and they said they were never told. We did not get our security deposit back despite being tidy and accruing the standard wear and tear an apartment should be expected to have over 5 1/2 years and deep cleaning before moving out. In fact, we owed money which we did not argue. We delivered the check within 2 days of receiving the notice and now we are hearing from debt collectors that we owe. Mind you, the check was cashed. It's a shame all 3 management groups we encountered in our time there have put such a damper on an otherwise memorable time in the complex.
Business Response on GoogleApr 2nd, 2024
Kristy, we deeply regret any frustration or inconvenience you experienced during your time in our community. We strive to provide a positive living experience for all residents and take your feedback seriously. Regarding the rent increase, we understand your concerns and continuously evaluate our pricing to remain competitive while providing quality amenities and services. Additionally, we apologize for any miscommunication during the management transition and the issue with your security deposit. If you would like to discuss this matter further, please give our management office a call.
Caitlin H on Google
I just moved into Eagle Rock Apartments (Malvern) at the end of January 2024. Management of the apartment complex just changed which made the process a bit challenging but Julianna Marcano from the main office has been incredible from the start. I visited the apartment complex 4+ times to tour, make sure this was the place I wanted to live and she was there each time to give me a tour and walk me through the process. She made sure I could move in on the date I needed to, answered all my questions, and helped me get my packages and access to the gym once I moved in. I also had the pleasure of meeting Lynn Brown the property manager and I spoke with her about a few maintenance concerns and she sent maintenance to my apartment the very next day which was amazing and very much appreciated. Im glad I chose Eagle Rock because of the attentive and caring staff!
Business Response on GoogleFeb 24th, 2024
Hi, Caitlin. Thank you so much for leaving us a stellar review!
Taylor Pupek on Google
I moved into this complex a year ago when it was known as Frazer Crossing. It is not a perfect apartment/complex but when i have maintenance issues they have always resolved them in a very timely manner. It is now a year later and my boyfriend and i are looking at a bigger apartment because we need the space. The process with the office was reasonable but waiting on upper management and corporate was one of the worst experiences i have ever had. They dont respond to emails and seem to put everything on the back burner. The ONLY reason i am giving this complex 3 stars is because of the incredible help of Julianna and Sean. This new company that bought out frazer crossing seems to see this as a money flip instead of caring about the residents and their staff. I was also informed that corporate had put a Eagle Rock employee at one of the front desks. I had went to Katie about an issue one time and her only response to me was thats a malvern issue. What i dont understand is why Eagle Rock would put one of their corporate people in the office who cant even help with one single issue. I had a question for Julianna and Sean one time while Katie was sitting at her desk. While Julianna and Sean were being very helpful i could feel the glares and constant staring from Katie all the way across the room. From someone only being in their a couple times when Katie was in there it seemed to me that corporate just put her in there to get the current employees in the leasing office in trouble. I would like to thank Julianna, Sean and Lynn for their amazing help in the moving process as without them i would have never stayed at this complex.
Business Response on GoogleMar 7th, 2024
Hi, Taylor. Thank you for leaving such a detailed review of your experience living at Eagle Rock Apartments at Malvern. We apologize for any inconvenience you faced during the process of upgrading to a larger apartment, particularly in dealing with management. We understand your frustration and will strive to improve communication and responsiveness in the future. It's heartening to know that Julianna, Sean, and Lynn provided exceptional assistance during your move, and we'll make sure to acknowledge their efforts. We value our residents and are committed to enhancing their experience. If you would like to discuss your experience further or provide additional feedback, please don't hesitate to reach out to us at 516-461-3761. Your input is valuable to us as we strive to improve our services and ensure a positive living experience for all our residents.
