Swartz Kitchens & Baths

( 10 Reviews)
Swartz Kitchens & Baths
1320 Manheim Pike STE A
Lancaster, PA 17601

Hours of Operation

  • Tuesday: 8:00 AM - 5:00 PM
  • Wednesday: 8:00 AM - 5:00 PM
  • Thursday: 8:00 AM - 5:00 PM
  • Friday: 8:00 AM - 5:00 PM
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 8:00 AM - 5:00 PM

Chamber Rating

3.4 (10 reviews)
6
0
0
0
4

About

Swartz Kitchens & Baths is located at 1320 Manheim Pike STE A in Lancaster, Pennsylvania 17601. Swartz Kitchens & Baths can be contacted via phone at (717) 393-6626 for pricing, hours and directions.

Contact Info

  •   (717) 393-6626

Products

  • BATHROOMS
  • CABINETS
  • KITCHENS
  • PLUMBING FIXTURES
  • TOOLS & EQUIPMENT

Services

  • BATHROOMS
  • CABINETS
  • COUNTERTOPS & BACKSPLASHES
  • DESIGN & ENGINEERING
  • KITCHENS
  • LAYOUT & DESIGN PLANNING
  • PLUMBING
  • REMODELING

Specialities

  • BATHROOMS
  • CABINETS
  • HOMES
  • KITCHENS
  • PLUMBING

QUESTIONS & ANSWERS

What is the phone number for Swartz Kitchens & Baths?

The phone number for Swartz Kitchens & Baths is: (717) 393-6626.


Where is Swartz Kitchens & Baths located?

Swartz Kitchens & Baths is located at 1320 Manheim Pike STE A, Lancaster, PA 17601


What is the internet address for Swartz Kitchens & Baths?

The website (URL) for Swartz Kitchens & Baths is: http://SWARTZKITCHENS.COM


How big is Swartz Kitchens & Baths?

Swartz Kitchens & Baths employs approximately 2-5 people.


Is there a key contact at Swartz Kitchens & Baths?

You can contact James Rhoads at (717) 393-6626.


What days are Swartz Kitchens & Baths open?

Swartz Kitchens & Baths is open:
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 5:00 PM


How is Swartz Kitchens & Baths rated?

Swartz Kitchens & Baths has a 3.4 Star Rating from 10 reviewers.


Key Contacts

James Rhoads
Branch Manager

Hours of Operation

  • Tuesday: 8:00 AM - 5:00 PM
  • Wednesday: 8:00 AM - 5:00 PM
  • Thursday: 8:00 AM - 5:00 PM
  • Friday: 8:00 AM - 5:00 PM
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 8:00 AM - 5:00 PM

Related Categores

Swartz Kitchens & Baths Reviews

Overall Rating

Overall Rating
( 10 Reviews)
6
0
0
0
4
Write A Review
Sharon Sweigart
Oct 20th, 2021


Ralph DiZio
Aug 30th, 2021

I would certainly not recommend using Swartz Kitchen & Baths for any project...Unless you are OK with a company that takes your money and hides when there is an issue.
We are currently in the middle of a kitchen project...I say currently because this project should have been complete 6 weeks ago but we are still waiting for a standard sized pantry cabinet in the super custom color of "white"!!!
In the beginning of July we had our Merilatt kitchen cabinets delivered. When Swartz's driver did an inventory check with my contractor he said one cabinet did not pass quality control and we would have a new cabinet sent to us in 10 business days.....I was there to hear him say this so it wasn't 2nd hand information from my contractor.
Mistakes and accidents happen and given the overall scope of the project there was plenty of time to get the cabinet to us before it was needed so my contractor proceeded. I was very happy that there was some level of quality control at the factory and they did not just ship out a damaged cabinet.
Here is where the story quickly goes south. As the project moved forward we were getting closer to needing the pantry cabinet and well past the "10 business days." Our Sales person Cliff, who we really liked, left the company and it was as if we were dropped as a customer. There were multiple calls into Swartz (to Gwen and others) by our contractor about the status of the pantry. They showed ZERO sense of urgency and had no real information that we could use. At no time were they ever proactive about reaching out to us or our contract. We were constantly chasing them for information.
I get that in this age of COVID things are delayed but the factory is open making cabinets and they were able to get all my other cabinets out to me. How is it possible that I'm waiting longer for one cabinet than I waited for all the other cabinets??
FINALLY we got word that the pantry would be delivered and they would be bringing it to my home. Awesome...longer than we wanted but who cares this project is finally coming to an end. When they opened the box there was one door missing and the other door was dinged...…Are you kidding me?!?!?! This appears to be the same cabinet that did not pass QC because it was damaged and looked filthy from sitting in a warehouse.
The past few days we've been waiting for yet another update on when we can expect to receive this standard white pantry cabinet and have heard nothing back. I can not convey to you how poor their Customer Service is. They were all smiles when we decided to move forward with the Merilatt Masterpiece collection but they have been awful to work with on the issue of our missing cabinet.
So as the calendar flips to September and my kids are about to go back to school below is what my kitchen currently looks like 6 weeks after it should have been complete!! We've done many significant home improvement projects over the years and this is without question the worst experience we have ever had. My recommendation would be to find another company to work with. Service: Remodelling


Malloy Shelly
Aug 28th, 2021

Worked with Jason at Swartz here in Lancaster and the process was very easy and the service and selection were excellent. Jason was fun to work with and very professional. I would use them again.


Barbara Seras
Aug 4th, 2021

On the phone, the sales representative seemed interested in my business. She wanted to make an appointment but was unavailable for days. I just wanted to come in and look at displays and ask a few questions! They remodeled my kitchen several years ago but will not be doing my master bath!


Jodie Henderson
Jun 8th, 2021

We purchased a double sink vanity with hardware for replacement of the existing cabinetry. We prepaid for the cabinetry and installation. Upon delivery, their installer was not able to install the new vanity and cabinet, the installer indicated that they were unable to take out the existing vanity, In our opinion this is something that should have been addressed at point of sale as they were aware we were REPLACING and existing vanity. Since they were unwilling to find someone to remove the existing vanity, Swartz promised a refund for installation fee-3 weeks ago-nothing yet? In the meantime we were able to hire another installer who was able to complete the whole job. We are still working through issues with the Quality: One drawer was badly marred prior to shipping. We provided pictures of the center drawers imperfection and were promised replacement. Two weeks later an email and call saying they needed another picture showing location of the drawer to be replaced, possibly another 2-4 weeks. During that phone call, it was indicated that when the drawer front is finally replaced, that the drawer front would be delivered but they can't put it onto the drawer or drill the holes for the hardware. I offered to bring the drawer to them to have it made right. The indication was they do not do this?
A second quality issue: the holes for the faucets had been drilled incorrectly in the countertop for the new faucets whose information had been provided to Swartz. Fortunatly, our plumber was able to find a similar model(but not the one origianlly selected) to fit the incorrectly drilled holes. Service: Remodelling


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Overall Rating

Overall Rating
( 10 Reviews)
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4
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