Holiday Inn Express Harrisburg East - Hershey Area, an IHG Hotel

Darlene Reinhard _{on Google}

Mar 22nd, 2024

Do not book here! Worst service I have encountered with a hotel. Their website prompts you to book with a third-party site for nonrefundable reservations. Every time I called into speak with a manager they were "in a meeting" "unavailable" and no one was able to work with me and placed blame on the third party site. COMPLETE SCAM!

nick viveiros _{on Google}

Mar 19th, 2024

Never in my life have I been to a hotel with staff so rude. The dark skin woman that serves breakfast Im not sure her name should be fired immediately for the way she Treat customers. I walk into the dining area she tells me Oh no breakfast aint close to ready yet. You need to go back out there. Right now its 615 breakfast starts at 6. I was only able to get a cold bagel Because shes not competent enough to perform her job and have breakfast ready at the time they say it. Im here from out of state, working, and now I have to leave to work hungry. On top of that, theres no staff, You cannot get any clean towels you cannot get your room cleaned. You have to bring your dirty towels to the front desk to get new ones. Honestly, all that stuff I can deal with, but the rude staff and the lady that cooks the breakfast, Absolutely not. They need to let that woman go or theyre going to lose a lot of business

Mary Lucas _{on Google}

Mar 12th, 2024

I called several times the next day about a charger i left in my room after checking out.after 5 hours i called again.housekeeping was only there 2 more hours.I asked to speak with a manager and the guy did not get the manager, said he could help.the hotel staff at the front desk was rude and seemed unconcerned.after 6 hours said it wasn't found (that's fine) then proceeded to tell me 3 times that they aren't responsible for lost or stolen property (again fine). did they even check with housekeeping, I'm wondering.