Dunkin'

Laura Mccamant _{on Google}

Apr 7th, 2024

The best coffee.

Lizzy Ulkowski _{on Google}

Mar 28th, 2024

I stopped by Dunkin @749am for my hungry teenager as I do every morning before school because she simply can't live without her matcha and sausage wake-up wrap. We pulled up and the line for the drive thru was wrapped around the building. So we went inside thinking it would be faster. At 752 we were handed her matcha and around 759 I asked the gal behind the counter about why our food was taking so long. How do I know the time? Because I was watching the clock on my phone the entire time to make sure that my daughter wasn't late for school! I also mentioned that everyone was being helped at drive through before us. The girl said her manager told all of them that drive thru ALWAYS takes priority. We were handed our food at 803 and left immediately to drop my teenager at school by 810. I realized we were missing items and the bacon was burnt. So I then went back to Dunkin and addressed the issue with Sam. Sam argued that I got my food in 4 minutes. Which was a complete lie. Then I looked at the bag and it indicates 4 minutes (748 places order-752 ticket printed and stuck on the bag)on the ticket.Although, they they did not actually start my order until the line at drive thru was gone. Sam kept saying a 4 minute wait time was very good to get your food, but it actually wasn't 4 minutes... was it Sam?! Sam also said to go online and file a complaint which is exactly what I am doing per his instructions;) Normally I would just let these things go and not complain, but I feel like this Dunkin is not being honest about instore wait times and I don't appreciate being called a liar. Just because you printed the ticket doesn't mean you delivered the product to the customer @ that same time. Monitor the time when ordering inside and see if it matches the ticket printed on the bag! Im curious if they are trying to manipulate wait times as common practice at this store. Seriously Sam, had I gotten my food in 4 minutes would I be complaining about the wait time? Hope you all enjoy your day!
*I edited my original 1 star post to 5 stars because I don't feel the one bad experience that I had is reason to hurt this store's reputation. I genuinely think everyone who works at this store is amazing and most of the time never have any complaints. Sam is a pretty awesome person as well!

Bubbz macz _{on Google}

Mar 8th, 2024

Not the greatest experience

Jonathan weaver _{on Google}

Feb 10th, 2024

Yum