Milestone Property Management

Amanda Devena _{on Google}

Mar 18th, 2024

We were able to move in on a Sunday! We had our keys waiting for us. We love it here!

Alissa June Bradley _{on Google}

Mar 1st, 2024

I live in a building managed by Milestone, the Interurban Apartments. Since Milestone took over management from another company (roughly a year ago):
1. A man in meth-induced psychosis who was hiding in the attic of my building smoking cigarettes near exposed insulation fell part way through my neighbor's ceiling. He was able to access the attic because his girlfriend lives in the building, and because the attic was accessible using a building key. There is no reason for anyone, including residents, other than management to be able to access that space. Milestone responded to the incident by sending a text to all residents the next day saying, "Help choose your neighbors! For a limited time, we are offering referral gift cards in the amount of $250! . . ."
2. Someone dismantled the single washer and dryer set (coin-op) in my building (serving roughly 10 units) to steal the coins and maybe the copper wiring. It was presumably a resident because access to the building and laundry room is by key, though the building locks have been tampered with by residents and don't always work. Though the incident raises serious safety and security concerns, Milestone "forgot" to notify residents that the incident had occurred, though they had been made aware of it.
3. The mailboxes between the two buildings in the complex were broken into, and the mail inside was stolen. It was around the time that employers typically issue W-2s, which contain social security numbers. My mailbox was not affected, but I notified Milestone when I discovered the mailbox was open from the back. Initially, rather than taking responsibility, or any initiative, Milestone told me to call police and notify USPS. Milestone never notified residents of the incident, though it is possible that residents' mail was stolen and sensitive personal information compromised.
Milestone demonstrates a continued lack of care for the safety and wellbeing of their residents by 1) acting only retroactively to address serious issues, and with the least possible effort, and 2) failing to exercise transparency with the community that they serve.
I realize that Milestone is not directly responsible for the actions of its residents, or necessarily what happens on its properties. However, Milestone should take a more active and proactive role in its management of the property. For example, Milestone could install security cameras on the property and visit the property with some frequency (even just weekly) to make sure the buildings remain secure. Further, Milestone should inform residents when there is an incident that has implications for their safety and take action commensurate with the seriousness of the incident.
I typically would not choose to air my grievances publicly, but am doing so in this instance with the hope that it will encourage Milestone to do better for its communities, where contacting them privately has not.

Craig Vickers _{on Google}

Feb 3rd, 2024

Very professional helpful

We can do better ! _{on Google}

Dec 17th, 2023

This company needs to be shut down and fined for housing discrimination. I also find it quite funny how they reply to their paid 5 star reviews, yet, people like Wilma Bryant, Tim Lee and Ashley Funk think they know it all. As a past manager for this corrupt business, stay away from this company.

Cassandra Williams _{on Google}

Jan 2nd, 2024

I lived in a duplex off Fern Ave managed by Milestone. Moved in toward the beginning of winter, and immediately noticed mold in the corners of the home. After messaging Felicia about it, she told me it was my fault and to turn the heat down and crack a window. In the middle of winter I was cracking my windows and it was freezing inside, and still there was mold.
Luckily I was home one day when workers were hired to come in to clean the attic - OF MOLD - , they came down and suggested I move out because the unit does not have proper ventilation, the mold problem would persist, and would cause some health issues of course.
The rent was cheap, location good, but being gaslit about a mold issue I'm sure they already knew about was way not cool. This was a few years back so hopefully that place has been redone.