O'Brien Insurance Services: Allstate Insurance

Horrible experience, Victoria and Amber are unprofessional and should not be in the customer service industry. I normally don’t like to leave negative reviews of small businesses but this experience was bad enough that I do not believe Amber should own a business. I noticed my rate had gone up about $40 a month when it was renewed and I called to ask why this was. I could not get a straight answer out of either of them, and when they had repeatedly dodged my question and I began to get frustrated, Victoria told me she can’t handle when people talk to her with a stern tone and she could not help me, she said she would just be canceling my policy because “she didn’t want to deal with me”. She then hung up on me mid sentence. Her attitude was that of a high school girl, rather than my agent trying to help me figure out why there was so many changes with my policy. Don’t expect to get help from these ladies at the agency, all of them are more concerned with making a sale and never answering again than doing their job. After purchasing my insurance from Victoria it was nearly impossible to get ahold of anyone from O’brien Insurance Services. They’re just there to make a quick buck from the Toyota dealership. Not to mention I was being overcharged for 4 months because she “forgot to save my information in the system”. If you do not like being scammed, dealing with a horrible attitude and condescending women when you ask simple questions, literally go anywhere else in the city.
Jul 22nd, 2021

Jul 1st, 2021

I sent Amber Hannon multiple emails asking her not to renew my policy, which she ignored resulting in my annual policy renewing via autopay. When I followed up with Amber to let her know I'd found a better policy elsewhere she continued to ignore my emails. After 3 emails over 2 weeks and multiple calls to her office to request a refund I have still not heard back nor been issued a refund. At this point I am being forced to dispute the charge with my credit card company. Completely unprofessional and pathetic, Amber.
Jun 15th, 2021

The manager at this location is the worst person to deal with, she messed up our policy and bank account, they charged us 3 months for a car that we not longer have, knowing that we didn't have the car no more, anyways... the good thing for us was that we have proof of everything and that we know that she was wrong....hopefully will get our money back.
Mar 22nd, 2021

Mar 20th, 2021