Hi-Lo Hotel, Autograph Collection

Cassandra P _{on Google}

Mar 23rd, 2023

This is a FIVE star hotel in a TWO star location.
The hotel is beautifully decorated and staff was great. The shower water pressure amazing, and temperature heavenly hot. Our room was very clean every time we returned but I will say we had a rug in our room (310) that shed like crazy. It got all over the place. Im just one voice but if this is read, I would recommend replacing it. We ate in the restaurant downstairs for breakfast and it was great.
But as I referenced the location of the Hi-Lo is HORRIBLE. Its within eyeshot of two, if not three strip clubs, which in itself isnt a big deal but expect it to sound like a car show from 1-4 am every night. Parking across the street is $20 but cant possibly be safe and if you get in late like we did you cant even pay for it until 6 am. So we opted to valet at the hotel for $55 a night.
Overall Portland downtown isnt where Ill ever purposely stay again, its become quite the tent city.

Neil Young _{on Google}

Mar 13th, 2023

The worst of Marriott. This hotel plays games with honoring status upgrades. Ive booked here twice and both times they claimed suite wasnt available.
The first instance last year, I showed them the room was available on my phone app so they recanted on their claims of no vacancy and agreed to let me upgrade IF I paid an up charge. Then room magically became available. Absolutely contrary to the status upgrade program and undermines the very premise of the rewards system!! Been with Marriott exclusively for more than a decade, traveling weekly across the country and internationally. Needless to say, I filed a complaint.
I decided to give them another shot today after calling first to be clear that Im ambassador Elite and would only be booking if the upgrade was available. They confirmed and I booked. I reached out after booking using chat on my Marriott app and politely requested the upgrade. They offered a lower tier upgrade. I again politely asked for the suite upgrade and they then claimed it wasnt available. I then communicated that I could see it available to book snd asked why they were saying otherwise? Response came back the same- not available. Here where it gets next level shady.
I pointed out that as an ambassador Elite, if I booked it on the app right now, my status requires them to make it available. Seconds later it magically disappeared.
So it was marketed available for the 1.5 hours that this process snd communication exchange occurred (app open live updating), and when they realized they had lied their way into a corner, they took it offline. Unbelievable!
Stay away!!!

Dez M. _{on Yelp}

Mar 10th, 2023

It was my first time staying here. Rooms are cute, enough space for my bags & heated bathroom floor. The staff is pretty nice & let us check in a little early. I only had one complaint. No refrigerator in the room. It seems like a couple of the bartenders are somewhat rude. Last night a women with long hair was our bartender. We ordered old fashions. When I asked her a question about the espresso machine she said she couldn't hear me & that she didn't know the what brand it was (even though it had the name of it on the machine) maybe she is hard of hearing? I couldn't see that far. But she seemed annoyed? Idk. We left & didn't feel like having another drink. The night before was a male bartender. Super quiet & didn't talk much. Not overall friendly but kept to himself. I guess I'm just used to bartenders that have a little conversation with guests. Not a super big problem.  I did like the esthetics of the hotel. Really cute & they gave us a free bottle of wine. So that was cool!

Neil Y. _{on Yelp}

Mar 2nd, 2023

The worst of Marriott. This hotel plays games with honoring status upgrades. I've booked here twice and both times they claimed suite wasn't available. The first instance last year, I showed them the room was available on my phone app so they recanted on their claims of no vacancy and agreed to let me upgrade IF I paid an up charge. Then room magically became available. Absolutely contrary to the status upgrade program and undermines the very premise of the rewards system!! Been with Marriott exclusively for more than a decade, traveling weekly across the country and internationally. Needless to say, I filed a complaint. I decided to give them another shot today after calling first to be clear that I'm ambassador Elite and would only be booking if the upgrade was available. They confirmed and I booked. I reached out after booking using chat on my Marriott app and politely requested the upgrade. They offered a lower tier upgrade. I again politely asked for the suite upgrade and they then claimed it wasn't available. I then communicated that I could see it available to book snd asked why they were saying otherwise? Response came back the same- not available. Here where it gets next level shady. I pointed out that as an ambassador Elite, if I booked it on the app right now, my status requires them to make it available. Seconds later it magically disappeared....So it was marketed available for the 1.5 hours that this process snd communication exchange occurred (app open live updating), and when they realized they had lied their way into a corner, they took it offline. Unbelievable! Stay away!!!