Courtyard by Marriott Portland City Center

Amy B _{on Google}

Mar 26th, 2023

Very disappointed in this hotel. I booked it through capital one travel. It took them a long time to find us a great room. When we walked in we have a tiny corner room on the 9th floor that barely fits the king size bed. There are crumbs from previous visitors and the furniture is old and scraped up. Definitely not what the pictures show online. VERY DISAPPOINTED for the nearly $200 a night

Jelani-Akil Perry _{on Google}

Mar 23rd, 2023

Rooms: I'll post photos Hotel highlights Luxury, Great view More

Kevin Walters _{on Google}

Mar 18th, 2023

Absolutely subpar. Check in experience was horrible, no valet out front and door was locked... Hard to find a spot to unload. Finally found a spot and got someone to let us in and was told the valet wouldn't help us until we were checked in, but hard to park in their tiny space when there are no valets out front working. The block the hotel is on has lots of tents and people drinking and loitering. Check in attendant was short and couldn't be bothered. No welcome gift was offered for my elite status. Room was very dated, but seemed cleanish.

Backward 7evin Inc. _{on Google}

Mar 6th, 2023

There are many occasions where the greatness of employees is overshadowed by customers who, for whatever reason, choose to only look at the negative in every situation and post reviews about it. No amount of effort or attention to detail will ever placate that personality type. I cringe when I hear people say The customer is always right. No, they are not always right. Ever. With that said, I am a customer, and I am right about the following.
I find it ironic that during our stay in Portland, I experienced the worst treatment I have ever received from a hotel and then later experienced the best.
I will start with our checking out of a nearby hotel at the appointed 12:00 PM. We were leaving because we needed a laundry facility and something more substantial than a croissant for breakfast. We had travelled with a lot more than usual because we had intended on being in Portland for 4-5 months. Carrying all of our items around was not something that brought us joy. I called the Marriott Courtyard to see if we could store our things somewhere and then go grab lunch and return at the 3:00 PM check-in time. The phone was answered by Tina, and she embodies the saying Smile before you dial because I could feel the genuine helpfulness and positivity coming through the phone. She said that she could do even better than that and could get us into our room then. Fantastic.
We then pulled up in our lift, and the next person I met was Alexander. I knew something was different at this hotel immediately because he was just as helpful and kind as Tina. The room was comfortable and clean. I embarked on a laundry journey and realized the machines required quarters. I had no cash, so I had to use the lobby ATM. ($4.95 fee is blah) I had three loads of laundry to do, and after running the clothes in the two dryers for more than 120 minutes and the clothing was still wet, I realized we had a problem. I called the front desk from the phone in the laundry room and explained the situation to Amanda, who, like an elite special force of efficiency and customer service, came up with a quick solution. She sent Hal to come and gather our clothes, and together we took them down to the housekeeping washer and dryers. Both Hal and Amanda were amazing. I came back later to find that all our clothes had not only been dried but folded as well!
It doesnt stop there. The next person who truly blew my mind regarding her pure professionalism and kindness is Riley. We had a few hiccups due to the fact that we had to pay for our rooms on a daily basis. That is a long story, but that is not the preferred method of making reservations. Riley was so patient and understanding. She never wavered in treating us with respect, and for that reason, I feel the proper thing to do is ensure that Riley and her staff get the praise and recognition they deserve. 100%. Riley is the epitome of what a General Manager should be. From the worst experience in all my travels at a different nearby hotel in Portland to the very best here at the Marriott Courtyard . 5-Star Service. Thank you Riley!
Joey