Forever 21

Mackerel Saints _{on Google}

May 9th, 2022

Kyle and Sabrina have been one of the most unprofessional people my sister has ever worked with (.) they are racist to the core, as soon as they see a colored person they call security right away and follow them around the store. They have the worst attitude and act like high school bullies.. mind you they are 25 and 26! They will constantly abuse the workers there who are LITERAL high school schoolers. If it's not their way they make this kids life a burning H3LL POT. Sabrina is just completely lazy who just sits in the back and does nothing but talk about employees and kyle who will make sure people knows who's "boss" Erin the district manager is going to hear about all this. This management team is pathetic.

Maranda Pineda _{on Google}

Apr 9th, 2022

Manager threatened to pepper spray my boyfriend to scare him out the store after we were told to leave by a random employ whos attitude was completely inappropriate. Definitely wont be coming back unless its to pursue legal action toword the manger. Which we were told my mall security we definitely could do.

Maryann Reid _{on Google}

Feb 25th, 2022

I went yesterday. The customer service was so good and they had great options plus they are have an amazing sale! I definitely enjoyed my experience.

Mailbox _{on Google}

May 3rd, 2022

It is unfuriating to repeatedly spend 1-1.5 hours shopping for clothes, only to find out that the dressing rooms are STILL CLOSED. It is nearly May 2022. I take hundreds of dollars worth of clothes and just drop them on the cashier counter to be put back since I can't try them on. And no I am not going to buy every single item just to hopefully get back to the store within 30 days for the items I don't want. I do that if I have to for a couple items but not 25 items. The store associates told me that the reason the dressing rooms still aren't open is because corporate is worried about loss prevention. I understand that staffing is not great right now but to not ever have any dressing rooms available is definitely losing this store more money than the items lost due to theft which will also be written off as a deductible anyway.

Sarah datbacondohh _{on Google}

Mar 16th, 2022

I wasn't going to review the place because it's a waste of time but the staff was so rude that I just can't let it go. First of all when we entered the store it was dead, like barely anyone shopping except myself, my friend, and a middle aged African American gentleman. The store manager literally yelled across the store to one of his employees demanding they follow the man around when he had given no signs of being a thief. If you ask me they were racially profiling, considering he was the only non-Caucasian individual in sight. My friend and I were approached by a member of the sales staff who advised there was clearance upstairs, so naturally we go to check it out. We are the only people up there. There were no other shoppers or staff when we entered the upper level. We were shopping without issue until my friend goes to try on some clothes. It looked very cramped and crowded, like they were using it for overflow storage but there was no indication it was closed. After a few minutes I'm approached by a salesperson and the store manager. The woman was somewhat neutral but the store manager came in with an attitude and insisted there was a sign saying it was closed and it had been roped off. I calmly let him know when we went to the fitting room the sign was not clearly displayed and the rope was not extended out to show the area was closed, but we would be leaving shortly. My friend also shouted out from the fitting room they were sorry and getting dressed now to leave. The manager responded that they didn't like my attitude and that they were calling security. We did nothing wrong and this guy is acting like we are robbing a bank. I get the mall has problems but don't drive away your only potential customers by acting like they are the problem. If the fitting room is closed then it should be clearly displayed and I'm not about to abandon my friend in the dressing room while the store manager accosts us and is trying to make us leave while she was still totally naked! I had a few purchases I was going to get but ended up leaving them on a shelf to be returned. I noticed the security officer also followed us around the mall for a bit when I'm sure they had better things to do than go after two women just trying to shop. Like ffs... Definitely won't be going back.