Classic Collision

Deborah McManman _{on Google}

Jan 31st, 2024

I made an appointment two weeks in advance to have my windshield replaced. On the day of the appointment I arranged to have it towed in but classic collision said they couldn't take it because they were at capacity. Why didn't they notify me sooner? Worst customer service ever and the receptionist is rude on the phone to boot. I called another place and they were able to order the replacement windshield and replace it the next day!

Oregon Grown _{on Google}

Jan 27th, 2024

I went in and talked to Julian about what they can do for me and he was very helpful.
I have not had any work done through them but they're very personable and wanted to give them that credit where it's due.

Ocean Yuan _{on Google}

Jan 26th, 2024

Terrible service! My vehicle has been there for more than a month, I was told by Nancy (the receptionist) that one part was shipped and got damaged, and then, the part supplier had to ship it over again, then, the part was damaged again! Then, I was told by their messaging system saying the vehicle is ready to be picked up on 2/6, today is 2/7, I called, now Nancy is saying there are other parts that will not arrive until the end of next week! It is just ridiculous! Insurance only paid the rental car for up to a month which was expired on January 19, 2024.....In short, my vehicle is in Classic Collision since December 19, 2023! It is hard to believe them any more after repeatedly being promised but nothing happened.

Andrew King _{on Google}

Dec 25th, 2023

First off, let me say, I have never been into McCollum auto body, because I live 1000 miles away, but my daughter who is up there for college sure has, a few times...This company has been more than helpful. They have taken care of my daughters car not once but 3 times, each collision was someone else's fault... This company has the best customer service and their repairs have been flawless...Being so far away I was a bit concerned to make sure my daughters car would be taken care of and not just thrown together. I'm very picky as I restore old cars and build hot rods, and their work has always been top notch. What's more important is that they spent the time to explain to my daughter what was needed and even called me and emailed pictures so that I was up to date on the repairs...Heck they even called to make sure there was nothing else needed and we were satisfied...I would give them 10 stars if I could..
UPDATE the new company that bought them no longer honors McCollums lifetime warranty on work, not to mention I waited on hold 13 minutes and was met with very poor customer service . Too bad as McCollums was great a few years ago..

Shell Bell (Phoenix Girl) _{on Google}

Dec 22nd, 2023

Amazing service and professionalism they repaired my other halfs car after it was damaged by another driver. Beautiful workmanship and guaranteed for as long as you own the car! Definitely recommend!!