Rainbow International of Southern Oregon - CLOSED

tesia davis _{on Google}

Nov 6th, 2022

Im not the type of person that writes reviews. However, I feel like in this case its necessary due to lack of ethical behavior made by this company. 6 months ago, our water heater malfunctioned due to a bad thermostat and created water damage. Rainbow came out to do the restoration work, and it required them to remove our (then fixed) water heater. When they removed the fixed water heater, they dropped it. It was a very loud drop, and created a dent in our wall. The thing is, I appreciated Rainbow doing the right thing and owning up to their mistake. They stated they will pay for our water heater servicer to come back out and fix their mistake. The water heater servicer came out and had to replace the pan, a external pipe and reinstall the water heater due to their drop. At the time, we did not know there was an internal crack caused by the drop.
Recently, the water heater malfunctioned again, and upon the Professionals conclusion, there must have been an internal crack caused by the drop. Ive contacted Rainbow multiple times, asking for assistance with our new water heater invoice considering the fact the crack was caused by their employees. I was ignored for two weeks, then briefly dismissed by one of the employees who said the owner refuses to pay for it because it occurred 6 months ago.
Firstly, the lack of clear communication was quite frankly rude. Secondly, there would be no indication of an internal crack unless the water heater malfunctioned again. Which just so happened to occur 6 months following the drop.
The owner has ignored my messages as I have stated that its unethical for the company not to be hold responsibility for their mistake.
I had high regards for this company until this moment, like I said, the company did the right thing in the initial beginning. I would have hoped they would have continued to the right thing but I guess I was wrong. Service: Water damage-related cleanup & repair

Jeniffer Taylor _{on Google}

Feb 1st, 2021

This Company is amazing! I am the GM of the Super 8 in Redmond. We had a fire and they were there ready to work first thing in the morning. The employees were great and worked well with our staff! The work was amazing!! Would recommend them!!!! Service: Fire damage cleanup & repair

R B _{on Google}

Sep 8th, 2020

I had a great experience with the company and also with the workers that came to my house. Anthony was very professional kind and did a great job on my floors. I would definitely recommend this company. Thank you for all the hard work Anthony and crew.

Brian Dumais _{on Google}

Oct 18th, 2019

Eric and Austin have been amazing! They are very professional, clean and accommodating in working with us for our repairs. Would recommend them to everyone!