Stillwater Mechanical

My apologies for this unfortunate experience. I must respond to your review by explaining that our technician was facing a diabetic attack, and it was later, that we discovered he was suffering from low blood sugar. He was taken to the hospital and was well taken care of by the hospital staff. We realize that your safety was at stake, and wish to extend our sincerest apologies.At Stillwater Mechanical, Inc. we take safety very seriously, and would like to formally apologize for your experience. We ask that in respect of the technician's health and character, that you remove this negative response. We feel that this review holds no accurate judgement of our services or character as a business. The technician has taken precautionary measures to avoid this safety hazard in the future.Our secretary responded in a manner that was outside of the norm. She had just been informed that the technician was behaving abnormally and may be in need of hospitalization. Due to this news, she was flustered and did not respond in the utmost professional manner. Her response was made under a stressful situation. This response was very abnormal compared to her everyday demeanor.Again, we apologize for you having to experience us on one of our irregular days. The secretary is now enrolled in professional development training seminar, similar to emergency responders, so that she may develop her knowledge and ability to respond during emergency, or stressful situations.We feel that we have taken the necessary precautions to ensure that this circumstance will not occur in our future as a business, and respectfully request that you remove your review, or make changes accordingly.

Thank you for the wonderful review! It was a pleasure doing business with you!

Thank you for your kind words!