ADT Security Services, LLC.

Jay Cochran _{on Google}

Feb 23rd, 2023

We went with ADT over various others in the competitive local market, as wed had a pretty good experience with them in the 20-years since we had our last ADT system installed. Long familiar and comfortable with functionality of their smart phone app, as well as features contained in the software program, ADT just seemed like the logical choice. BIG MISTAKE!! Upon contacting ADT for a hardware install estimate on our new home, they sent out a pleasant young who gave us the low-down and provided an estimate based upon expressed needs in our new home. This young man advised a tech would be out to install the new security system and our home would be up, running and secure .. long before our scheduled 10-day vacation overseas. We were relieved .. and wrote a check for $10K. They wasted ZERO time cashing it
THAT is where the professionalism, proficiency and quality of service ENDED. This tech has been put to our home three times, without the time, necessary equipment or hardware to complete installation. In between? Numerous other dates requiring myself or wife to take off of work .. only to have the ADT tech cancel on us. TODAY was the LAST FN STRAW!! Scheduled to depart in only DAYS, the tech CANCELS ON US AGAIN!! Were EXACTLY TWO-SECONDS from calling ADT to come take their garbage out of our house .. so we can get a security company in here who actually knows what theyre doing and give a S*** about customer service!!
If we didnt have a vacation coming up in a couple of days, that call would have been made TODAY!!

Raymond Boone _{on Google}

Feb 2nd, 2023

Adt customer service is D-... my service hasn't worked correctly since June 2022, and they are still charging me $65 a month. Can't wait until our contract is up. Also my aunt is canceling hers also.
ADT was trying to charge me $60 just to come out and put batteries in there own equipment... or try to charge me $30 for batteries. Lol

Stacy Goodson _{on Google}

Jan 25th, 2023

Any time you need service or tech support plan to be at your house on hold for at least 45 minutes waiting for them to answer the phone and then go through trouble shooting with them on the phone. They have the most frustrating and worst service. I asked her to schedule tech support with me right then or I would change services to someone that had better support and she said she would transfer me to Cancellations. BEWARE OF TERRIBLE SERVICE!!!!!

Frank Schmeck _{on Google}

Jan 17th, 2023

The customer service was not professional and they never showed up for a scheduled appointment. I am checking into other local alarm companies.

Yvette G _{on Google}

Jan 1st, 2023

I pay about $70 a month and I'm only still doing that because I'm on a contract. The video quality is trash, I was mislead about what was included initially, the notifications are random and not helpful. But the worst part is , you literally only get 30 seconds of recordings from any event. I do not feel more safe or secure having this service. Save your money, DO NOT SIGN INTO CONTRACT. I will not be renewing this service and honestly it should be illegal to mislead customers into a false sense of security and hold them hostage through contract.