Advent Heat Air & Plumbing

Tootiseroll2

Sep 17th, 2021

AC unit went out and so we called a them and a guy came out to fix it, he said that the problem with the thermostat so I went out the same day and bought a new thermostat and had it installed and what a shocker, the AC was still not working properly it wasn't until the guy came out a second time and had a 30-minute phone call with a person over the phone to finally figure out what the issue is and was still charged $130 for a piece that cost $10 at Home Depot.

Bobby D

Sep 17th, 2021

Hired them because my freon was low, they came out and charged me $500 to charge it and fix it, one day later it was out again and wanted to charge me another $400 to recharge it and when I complained, the the service technician called the owner and lied to him and told him I was refusing to pay. Then they left, and refused to come back when I called in to see what happened. Complete farce. I wouldn't recommend this company to anyone. Will see them in small claims court.

Ronnie

Sep 17th, 2021

First off, I want to say this is not a reflection of the technician. He was very professional, and I enjoyed the experience with him. I had my AC quit working and had advent come out to service. I was quoted the 69.99 special, which was reasonable. The Tech isolated down to thermostat and replaced. He did not have the programmable one on truck so he said he had to come back. I was charged 150 for thermostat replacement. Still, not unreasonable. Today, when they replaced they explained it would be an additional $95 because of this thermostat upgrade I received. The upgraded thermostat they are referring too is a Braeburn 6825. They explained they paid $140 for the thermostat. When looking almost anywhere online you can find this thermostat anywhere between 45-90. I called and explained my issue with the pricing. I was told I was paying for their 30 day warranty and technician charge. However, I already paid for that charge in the 150.00 previously. When presented with this rather than saying hey, maybe the customer has a valid point, they told me they could leave the old one on and I could buy my own on the internet. I could not imagine ever telling a customer that. I think a better solution would have been to say maybe our supplier is either way overcharging us, or we need to reconsider our purchasing decisions. How can a residential customer get a 100% cheaper price than a company that does this daily. I say all this to say, I will not be using them in the future because of these types of practices. There is plenty of competition in this industry and I will definitely find out how their competitors treat customers next time this happens. Services: Thermostat installation, AC repair

Heather Holley

Sep 17th, 2021

Although they came out the same day I called, they charged me $195 just to unplug the unit to reset it. It was my first and last time using them.