Avis Car Rental

Trevonya Mcclain _{on Google}

May 4th, 2022

After prepayment was made for my vehicle I arrived to the location to NOT ONLY FIND OUT THAT because I used my Apple Payment through my mobile device which was an acceptable form of payment online and did not have a physical card I was unable to rent my vehicle. The gentleman assisting who was anything but professional provided me the AVIS Customer Service number to assist me with the issue at hand had a wait time of over 30minutes to find out they had already cancelled my reservation and given my prepayed vehicle to another customer while I was present ! Not only did I have to pay additional to get back and forth to the facility but have to wait up to 10 days for a refund which has now caused me to have to cancel my travel arrangements for the celebration of my little sisters first baby shower. After this experience of trying to use a different company other than Enterprise I realized paying the extra amount goes along way for customer service and even understanding. I will NOT be returning nor will I recommend this location or AVIS to anyone. There was also another lady present during the time of my situation who was unable to rent when she had funds available but the yet again rude gentleman said he couldnt do anything for her due to what type of card. Also CHIME CARDS ARE NOT ACCEPTED even though they accept debit cards here.

Kelly Zalokar _{on Google}

Nov 9th, 2021

Terribly dissatisfied. We rented a car months in advance and prepaid. We choose an 8am pick up. When we arrived at the location, the doors didnt get unlocked until 8:05. The man running the store still had to turn on the computer and load up to find out information. 15 mins later we were told that the car we rented and prepaid for was not there but he could get it there in about an hour. We had to cancel our rental and go to enterprise. The enterprise experience showed us that paying a little more is definitely worth the time and frustration we saved.

Mag Gnau _{on Google}

Nov 4th, 2021

We had a TERRIBLE experience here. My 68 year old mother reserved AND PAID FOR a car online, and when she arrived in person to pickup her rental car for the weekend the 2 "gentlemen" working were anything BUT. She had taken the bus from work to get there on her lunch break and had all necessary items to retrieve her car. The sales reps refused to release the car to her, despite the fact that she had already paid in advance. She ended up leaving (AND TAKING THE BUS BACK TO WORK) and cancelling her reservation due to the lack of professionalism and human DECENCY she experienced here. Utterly shameful. I recommend this place to absolutely no one. We've always used Enterprise in the past, and will certainly continue to do so after our poor excuse for customer service here.

Charmaine McGunia _{on Google}

Sep 8th, 2021

Service AWESOME

teresa debarlaben _{on Google}

Aug 1st, 2021

The vehicle that I reserved was gone but I was offered an upgrade for the same price. The upgraded vehicle was terrible. The tire pressure light cam on as I was driving and when I turned a corner the steering wheel was wobbly. I called the location back only to be told to try and put some air in the tire because they were all out of vehicles. I explained that I was traveling out of town in the morning and I dud not feel safe driving that vehicle even if I were to put air in the tire. My daughter called to the store and she was very angry and that's when she was told to tell me to call roadside assistance and they will either send someone out or allow me to go to a different location to exchange the vehicle for another one. The lady I spoke with at roadside assistance was extremely helpful but I told her that there was a nail in the tire and I was still required to DRIVE 15-20 minutes away to another location to pick up a vehicle. I think it's totally unacceptable that given the nature of the problem that Avis would ask someone to risk their life like that.