Spectrum

( 96 Reviews )

643 Hebron Rd
Heath, Ohio 43056
(866) 874-2389
Website

Click for special offers on TV + Internet + Voice!

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Hours

Wednesday:

10:00 AM - 6:00 PM

Thursday:

10:00 AM - 6:00 PM

Friday:

10:00 AM - 6:00 PM

Saturday:

10:00 AM - 6:00 PM

Sunday:

Closed

Monday:

10:00 AM - 6:00 PM

Tuesday:

10:00 AM - 6:00 PM

CALL DIRECTIONS WEBSITE REVIEWS

Chamber Rating

Verified Member

2.7 - (96 reviews)

About
^Spectrum

Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV services.Visit your local Spectrum Store at 643 Hebron Rd. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Heath Spectrum store.You can also:- Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

Contact Info

(866) 874-2389
Website
Facebook

Services

Pay My Bill
Mobile Demo In-Store
Spectrum Mobile, Video, Internet and Phone
Self Install
Demo Center
Equipment Exchange
Online Reservations

Payment Methods

CASH
DISCOVER
MASTERCARD
VISA

Questions & Answers

Q What is the phone number for Spectrum?

A The phone number for Spectrum is: (866) 874-2389.

Q Where is Spectrum located?

A Spectrum is located at 643 Hebron Rd, Heath, Ohio 43056

Q What is the internet address for Spectrum?

A The website (URL) for Spectrum is: https://www.spectrum.com/locations/oh/heath/643-hebron-rd?cmp=yxt&y_source=1_MTk2NzM1NjctNTQ1LWxvY2F0aW9uLndlYnNpdGU%3D

Q What days are Spectrum open?

A Spectrum is open:
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 6:00 PM
Sunday: Closed
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM

Q How is Spectrum rated?

A Spectrum has a 2.7 Star Rating from 96 reviewers.

Hours

Wednesday:

10:00 AM - 6:00 PM

Thursday:

10:00 AM - 6:00 PM

Friday:

10:00 AM - 6:00 PM

Saturday:

10:00 AM - 6:00 PM

Sunday:

Closed

Monday:

10:00 AM - 6:00 PM

Tuesday:

10:00 AM - 6:00 PM

Ratings and Reviews
^Spectrum

Overall Rating

( 96 Reviews )

Write a Review

SLICK _{on Google}

Apr 8th, 2024

I was in the Spectrum store today. A gentleman named Austin help me setup my new mobile service. He was very polite, knowledgeable and had a positive attitude. He is definitely an asset to Spectrum! I highly recommend this store and especially Austin!

Business Response_{on Google} ^{Apr 8th, 2024}

Thank you for taking the time to share your experience and provide feedback, we will forward your feedback to the location. If you need direct support, want to ask a question or provide additional feedback, please contact us on Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net). ^RJR

Haley Knotts _{on Google}

Mar 14th, 2024

I will never ever use spectrum again. They had a salesman come to my house to offer internet services. I kept telling him I didn't have an income at the time and he assured me it would be free through the acp program. He started an account for internet that was 80 dollars, cable that I didn't even want, and phone service I also didn't want. After talking to spectrum, they said I was still responsible for 200 dollars! So unprofessional, awful customer service, absolutely terrible work ethic.

Business Response_{on Google} ^{Mar 14th, 2024}

We apologize for the poor experience and would like to look into this issue further. Please contact us on Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net) so we can collect some additional information from you and about your experience.

Evan Brack _{on Google}

Mar 12th, 2024

Do not go here! Rude reps, owners delete reviews. Posted a lengthy review detailing a terrible experience with sales rep Courtney. They essentially did not honor their own sale saying my working phone was not worth more than $1 to qualify (samsung s10, qualifies, and is worth more per their online Trade In Calculator). Courtney overruled Spectrums' policies and told me they won't accept, and recommended I take my phone to a Kroger phone kiosk to pawn it off. This is not the appropriate choice of actions to tell your paying customers.
As you see by all the other 1 Star reviews, the owner only responds with a canned response about reaching out on Twitter and whatnot about escalating this issue further. I already did that, and their automated / non personalized response shows they do not actually care at all. They likely respond to negative reviews so Google thinks they were actually addressed so only more highly rated reviews show up.
Do not go here!

Vaughns Barbershop _{on Google}

Mar 8th, 2024

Spectrum is a terrible company. Spectrum over charges small businesses for phone and internet. Spectrum charged my business for services I never asked for and would not give me a refund. I DONT recommend Spectrum. The employees are nice but the company is terrible

Business Response_{on Google} ^{Feb 13th, 2024}

We're sorry for the poor experience and would like to look into this issue further. Please contact us on Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net) so we can collect some additional information from you and about your experience.

Cm Flack _{on Google}

Mar 6th, 2024

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Overall Rating

( 96 Reviews )

Write a Review

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