Cuyahoga Falls Utility Billing

Lauren Frohnapfel _{on Google}

Mar 10th, 2024

I have never experienced such a curt, unprofessional, egregious individual as Kelly when trying to resolve my utility bill. The city should be ashamed they have a representative that has no compassion, and the city should be ashamed to with how they handle their business and policies. Very unclear communication and dehumanizing experience.

Chris Schneider _{on Google}

Nov 6th, 2023

Active Duty Military? Active Reserves? Or any military member going away for training or deployment let this be a warning. These people charged me $400 to reinstate my power because I didnt use the word pause even though I told them I would be going away for training purposes and would not be using power at my home. While speaking to the direct supervisor I was then told that since this place is under municipality discretion even if they have policies not in writing they can still institute additional charges or fees. These people are crooks, and almost reminds me of a cartel operation the way they operate. It's not fair to the consumer, and the people of Cuyahoga Falls. P.S. If you're tired of the way they operate at this facility contact your local councilman.

Andrew Millhoff _{on Google}

Jul 24th, 2023

Stopped automatic payment i found out when they sent me a notice once it got up to $900 they said they sent it in an email a email to my wife's email that is never used.

Terri Hardy _{on Google}

Jul 12th, 2023

I TRULY don't understand all the negative comments on the reviews. I have been a customer for 4 years, never have I had a problem. They are always fast when the power goes out. Thank you Cuyahoga Falls Electric for my great service. Terri Czoper

Mac Aigler _{on Google}

Apr 23rd, 2023

Waited for 40 minutes without being taken care of, only one worker and one customer. Other workers would ignore me and walk right past. Such a shame