Courtyard by Marriott Cleveland University Circle

This hotel have really bad front desk customer service I stayed here for 2 nights on the 2nd day the lights went out and came back on but we did not have no hot water from 2pm when asked can I just check out and get my money back I was told no they working on the problem it should be fixed in a hour 5 hours past nothing 1am came and they put a letter saying they would give me 50 off my room but still no hot water and problems want be fixed to morning and do not contact front desk

Very disappointing experience from the moment we walked in, to when we checked out an hour later. We weren't greeted when we walked in, and we were essentially ignored so the front desk associate and other employees could continue their conversation about their weekend and how they haven't worked with each other in awhile. We were bombarded by flies in the lobby. We weren't given a key until about 20 minutes before we couldn't take it anymore and checked out. We had to have our door unlocked by a very nice and helpful maintenance man. He was literally the only positive of our brief stay.
As for the room itself. The bathroom was nice. The room is very small, the 1970s pull out sofa had a huge white crusty stain on the underside of the cushion, and the 2 inch mattress was a dingy yellow. The main bed had little red spots on the pillow cases and the sheets. Completely grossed out, we packed all our stuff and ate the 180.00 for this gem and slept at home while my wife was still at the hospital after she got out of surgery.

Get a front desk that actually cares about check-ins and concerns. Good lord. I shouldn’t feel bad about telling someone a light is out or that the bedding obviously wasn’t changed. If you wanna charge high prices, COMPETE!

As a Marriott reward member, I stay at Marriott hotels frequently. This was by far the worst hotel experience I have ever had. I had to extend my stay due to a family member having surgery. The first front dest associate gave me their "hospital price"($139) he said I should just let them know the next day if I was staying. The next morning I went to the desk, they told me that that rate was now sold out and the woman gave me another rate ($199). I asked to speak to the manager. The manager was rude, lacked compassion and then proceeded to tell me she would charge me $269 because this is their busy weekend and they can book the rooms for the higher rate. That they wouldn't make any money charging me $199. Thankfully, I was able to book a room at another hotel (Not a Marriott) not far. One who had excellent customer service and staff who actually seemed to know what they were doing. I suggest getting your staff on the same page and having your manager take a basic class is customer service.

Myself and a colleague went to check in here after a dinner meeting only to be told they could not honor our reservations due to over selling rooms for the night. We had booked several days in advance and had reservations confirmed. Manager admitted to knowing there was an issue in the morning and never once tried to reach out to either of us. Can only surmise they hoped we would not show up. Ended up having to move to hotel down the street which fortunately had availability. Would never stay here and will question ever trying to stay at a marriot again.