Torrey Tucker Electric LLC

Ted Roberts _{on Google}

Dec 1st, 2023

I called Torrey Tucker Electric on the recommendation of a friend. I had one outlet to install, very minimal wiring estimated cost of materials no more than 25.00 being generous. They missed their appointment and when we called after waiting 30 minutes was told they could not find it. Waited another 30 minutes for them to arrive. In the end they billed 350 dollars to install an outlet. bill is paid, but I will not be using their services in the future. I tried to call (received automated response) before posting this review as I am not a fan of posting a negative review without first trying to resolve.

Eldon Speer _{on Google}

Nov 28th, 2023

Exit service great people I would recommend to anyone

Wendy Leslie _{on Google}

Aug 2nd, 2023

Our electricity went out in our garage, where we have it enclosed with a/c for our cats. Inside dog no friend to cats. Anyways, I called 4 places and had to leave messages with them to please call me back. Torrey was my 5th call.
I was pkeasantly surprised he answered his phone and even more thankful he was available to help. Well, actually he was on another job and offered to help after that job! His empathy surpassed anything I was expecting. Torrey showed up, fixed the problem and was very professional. I will definitely call him if ever I need an electrician again.
Btw...only one of the 4 other places call me back..and that was the next day. Service: Electrical outlet & switch repair

Candy Chrismon _{on Google}

Dec 20th, 2022

Honest and very professional. Competitive pricing. Exceptional company

Rachel Hoffman _{on Google}

Nov 26th, 2022

I was really excited to work with Torrey Tucker Electric as they came highly recommended and were quick to get back with me. This was especially refreshing after having been dragged along for weeks/months by two different companies prior, trying to get this work done. TTE scheduled an estimator to come out within only a few days of initial contact, and he was wonderful. He provided a thorough explanation of how the project would be done, and their pricing was very competitive. We scheduled for the work to be done within 3-4 weeks, which I was thrilled with.
When project day came, the team who came out found that a big part that the estimator said wouldn't need replacing, actually did need to be replaced, and it would require coordinating with Duke Energy to come out to cut the power before the project began and then come back out to restore it after the project was complete. This meant they couldn't do the project until Duke was setup to handle that matter. No problem at all - we're all human and waiting a few more weeks was no issue for us. We were just happy to have a company get us on their schedule and actually show up. They even said they would honor the original price quoted rather than charging us more for the part that needed replacing, since it was not properly diagnosed at the time of our estimate. Great customer service which was very appreciated! I was told they would be calling me to get the project rescheduled once they had figured out where Duke Energy had availability in their schedule, which wouldn't take long.
I waited a few weeks before reaching out; I know everyone has been really short staffed since Covid and many companies were running on skeleton crews. I left a message that I was still waiting for a call to get the project rescheduled. I got a call back a day or two later with sincere apologies that I had slipped through the cracks and I was assured that I was "their top priority" to be taken care of since they had dropped the ball, and that I would be hearing from them very soon to get a project day on the books. Again - we're all human, and I appreciated them owning their error and the sincere apology and refreshed priority that was given to me. I let them know the only two days we wouldn't be available were at the very end of the next month (this conversation was, I believe, near the end of March, and it was the very end of April that we would be out of town for a couple of days). I was confidently told that they would be able to get the project *done* before then. In my mind, they had mostly made up for the ball having been dropped, and I was happy to continue working with them... Except yet again, they never called. Even a quick call or email to check in and say they're short staffed and doing the best they can or are waiting on Duke Energy but are working on it would have kept me happy. But nope, nothing. That's where they lost my business.
I'm generally a very patient person. I'm certainly not perfect and so I never expect others to be, either. I also understand that Covid has significantly affected businesses, their staffing, their supply chains, etc., and so I've been especially patient over the last two years (probably excessively patient). But at this point, after having already been strung along two other times by different companies for this same project, I'm tired of having to chase people down to try and give them my business. Torrey Tucker Electric did offer really great service in some ways and competitive prices. But it's hard to want to give a company a few thousand of your hard earned dollars when they've shown more than once that they can't even be trusted to call you back when they say they will.
I hope that in the future, TTE implements a better communication system so that customers aren't slipping through the cracks.