Truist

Brian Ellis _{on Google}

Feb 11th, 2024

Miss Paulette was very sweet and helpful in opening my accounts. She treated me like family. I love you miss Paulette.

Carol Bumpass _{on Google}

Jan 5th, 2024

All calls go straight to voicemail. If you want to leave a message for a specific individual, you will NEVER get a call back. I drive to Louisburg, NCs, Truist Bank rather than do business with this branch!

Daniel Corell _{on Google}

Aug 22nd, 2023

One person is trying to help customers while another sits right next to him, not helping. A banker with no customer surfing the web in the background. I would have fired useless staff like Celiana and promoted Justin.

Virginia Howard _{on Google}

Aug 13th, 2023

Cannot reach either Bank. You are under staffed

Paul Romano _{on Google}

Jan 26th, 2024

UPDATE 2024: After 12 years of being a customer from SunTrust all the way through the failing Truist transition, my family and I have made the decision to close all accounts there and move to another bank. You must now pay a maintenance fee to have a checking account at this bank. There is no way around it and I have no interest in paying them to use my own money. Even after 12 years, management was totally fine with losing a customer. You really get the feeling that they don't care about you at all; almost as if I'm a bother by being there. If you're looking for a fee happy bank that has no interest in you at all, this is the bank for you. Everyone else should look at other banking options.
ORIGINAL REVIEW: I've been a customer of SunTrust for over 10 years. I was not really happy when they moved to this location from downtown Youngsville because it is a little out of the way but the customer service was great so I stayed with it. There's usually a long line inside now with a very unwelcoming feeling. The building is bigger but the counter and people to help you is smaller and less. Also, new with truist, there is a fresh no firearms allowed sign. It may come to a shock to a lot of people but there are many citizens that carry firearms on a regular basis that you don't even know about. The only thing that new rule does for this location is to keep those people from banking there. If someone is determined to come in and do wrong, they're not going to stop at the door when they see that sign and turn around and find a new location. I've voiced this concern to a manager and I could clearly see a coworker behind them smirking as if I've offended them or should know that "guns bad.". This just adds to the already growing unwelcoming feeling within Truist Bank. Very few of the tellers that made SunTrust great work here anymore.