Holiday Inn Express & Suites Sylva - Western Carolina Area, an IHG Hotel

Shannon Conners _{on Google}

Apr 3rd, 2024

We stayed this weekend while visiting our freshman at Western. We had stayed there a year ago or so and have since tried other hotels in the area, but this is the best one by far and we will book there from now on. The rooms were freshly renovated and excellent. Also the lobby and breakfast area was all new. The breakfast was great and so was the coffee. All the front desk staff and the manager that I interacted with were helpful and friendly. Definitely recommend this one, especially with the wcuhotels discount!

Victor Prince _{on Google}

Mar 26th, 2024

I have mixed review of this place. The good is the place is very clean, and the breakfast very good. The bad the place is recently been remodeled and tubs made of cast iron were installed with no handrails and no skids on the tub the tub when slightly wet is like stepping on ice! I injured my leg as I stepped in the tub to take a shower. I took a photo of the tub in the front of my leg and reported it to the manager right away and she suggested getting me another room. I told her since I had already took a shower that we could just take care of it the next day. The next morning I spoke with the person on duty at the desk and she said she knew nothing about this, and that they did not have any rooms and dismissed it. I was shocked by the like of concerned over my situation. I called Holiday Inn customer service and reported it told them the whole story and they said they would look into it but I have not heard anything else about it. It was 5 days ago.
Safety: Showers facilities unsafe no handrails or skids.