Massage Envy - Matthews-Mint Hill

Mrs. Augustus _{on Google}

Mar 18th, 2024

Watch the new Lisa. She tells you one thing, then when you repeat it, she says something else. She did this 3 times to me. I hope it's just her learning curb, and she gets better.

trulyrblessed _{on Google}

Jan 8th, 2024

Had a tight schedule but I found time to get to this location. Website says open at 8am. Drive here and the hours on the door also says 8am but its closed. Wanted to pick up a Christmas gift but the inconvenience is really annoying. Please put the correct hours on your website and front door for your customers.

Fey Rehlander _{on Google}

Mar 18th, 2024

I definitely would not recommend this location or Franchise in general, and definitely not the membership service they're offering. Run, don't walk. I had a horrible experience with the membership and being able to use points that I already paid for. They will try to convince you that you would be saving by signing up for the membership, but what they don't tell you is to expect a nightmare when you accrue points and want to use it at a later date.
This particular location is understaffed with very limited options (massage type) and appointment times, especially for a working mom like me who could only come in on the weekends. When I tried to cancel because I realized the points kept stacking up and I wasn't able to use them fast enough, they wanted me to use them all in 60 days or forfeit the remaining. It was very stressful trying to use up all the points accrued in a year within 60 days when I could barely find the time to use them in a whole year.
On top of that, after scheduling an appointment for my husband and I and planning for childcare, they canceled his confirmed appointment on the day of, because the masseuse was no longer with the establishment. Since it was supposed to be a couple's massage, I tried to reschedule mine but they wanted to charge me for same day cancelation. I regret purchasing the membership or even using their services at all and in the future, I would utilize a spa that contributes/ supports a relaxing experience in their service, policies, and considerations.

ForeverAzra _{on Google}

Feb 3rd, 2024

I had purchased a gift certificate for my mother in law for her birthday at the Monroe location. It was for 1hr $70 sweedish massage. Because there wasn't any available appts that worked for her I called and reserved a time at this Matthews location. It was so EMBARRASSING to find out they had her pay $5 from her money for the massage (besides gratuity she paid for). When I called to ask what that was about, the rep. stated though its a franchise, the Monroe location had a deal going on that this Matthews one didn't and they did NOT want to honor this difference. I feel as if they took advantage of this senior woman who spoke limited English (from European). I recommend you find out where these certificates will be accepted before you find out they had to pay extra out of their pockets.

Brittney Alguire _{on Google}

Jan 22nd, 2024

The worst experience EVER.
My fianc bought me an hour massage for Massage Envy as a way for me to relax as we have had a rough week traveling and losing a loved one recently. When I tell you I did NOT relax and the "massage" was awful it felt like she was just pressing on pressure points and that's it! I've never experienced a worse massage in my life. I could have stayed home and had my fianc do the exact same things she was (probably better). We will never ever pay for a massage from here ever again and seeing the other reviews..should have known. The therapist was nice and all but people come to get a massage to RELAX and she just kept talking and going on and on about her life and it honestly made me feel way more stressed when I left vs when I came in. I called to speak to a manager to get a refund but there is not one there until tomorrow. Let's see if I get a call because that was not worth even $10.