Paces Pointe Apartment Homes

Heno Y _{on Google}

Apr 8th, 2024

First of all I blame the owners of this complex it looks like they dont care
The maintenance guys dont have any experience what so ever they come many times to fix something and they dont know how its like there guessing and we have to call many times and beg them to fix any problem,why do have to keep calling ?
Sorry this my worst experience , I wish we didnt move hear .and I cant wait to move
Sorry I dont recommend these apartments for anybody cause everything is old especially the appliances

Alan Gruszczynski _{on Google}

Mar 16th, 2024

The staff were polite and friendly. Gave a nice tour of the Apartment Homes. Made you feel like a welcome guest.

Robb Sanders _{on Google}

Feb 27th, 2024

Office is not very prompt and extremely lacking in communication. Very outdated application process that is not efficient at all.

Tarah Sheppard _{on Google}

Feb 22nd, 2024

Terrible communication the guy that works in the front office is clueless on any info about the apartments and can't answer any questions but yet he continue to answer the phone. I applied here and it was two weeks with no progress I guess they pick and choose who gets to stay there. I sent emails and talk to 3 different people because I at least wanted my money back if they were not going to look at my application. I'm new to Charlotte ane was looking to move close to my son school but this place is not it looks like I dodged a bullet because if they won't pick up for me to stay there I will be completely ignored as a resident

Violet Paws _{on Google}

Apr 2nd, 2024

Toured the property and it was nice. The leasing agent was polite, funny, and welcoming. Definitely got our hopes high enough to pay roughly $100-150 (for 2 occupants) in app fees within a day or so of visiting the area. We quickly realized, no one understands how their application process works. It's "new" to them but clearly outdated in general. We were patient. Hoping to hear back within a week, like they said we would. Two weeks go by, and nothing. No calls, emails, or texts which are an option. We visit the office to figure out what is happening. And that's when we discovered that all of the phones run off one line. And that is why our calls never went through. But what about emails and texts? I'm not totally sure. They were still polite and kind. A little stressed, but still still generally positive. We checked in a few more times (in person) and were informed, they are putting priority applicants ahead of us. Applications that needed to be approved within the week. Okay, understandable. Again, we're patient people. We applied 2/12/24. We needed to move by 4/7/24. There was definitely time. But it has been a month, with no calls. No texts. No emails. And $100-150 naively donated to this community. I hope they use the funds to get more phone lines or a better application system. It is 3/30/24. If we were denied, that would have been nice to know. We have moved on to a different apartment. And you should too.