Truist - Closed

Stephen Ray _{on Google}

Apr 2nd, 2022

Three out of four closest branches have closed since the Truist merger, and to top it all, their banking app is filled with flaws and errors. So I cant bank online and I cant bank in person. Im looking for a new bank!

Robert _{on Google}

Feb 13th, 2022

Leaving this bank, they are always short staff and lobby is always closed

Edward House _{on Google}

Jan 31st, 2022

Too many problems accessing my money. Will be closing accounts when someone actually bothers to answer the phone

Theresa Baldwin _{on Google}

Jan 23rd, 2022

BB&T Bank open for drive thur only now, has merged with SunTrust Bank now call Truiest Bank soon BB&T branch on Dana, Rd will close the only branch for Truiest Bank will be in the SunTrust branch on Main St. down town Hendersonville, N.C.

Douglas Kelly _{on Google}

Dec 27th, 2021

In the past I have left BB&T a great review. But during their transition to Truist bank their service has all but disappeared. Gone are consistent hours where you can walk in for your banking needs. Great employees like Casey, Daphne and Ari's are stretched so thin that anything other than basic needs is impossible. It has taken me soon to be three trips to the bank along with 5 phone calls to initiate a simple wire transfer. Today I got Jennifer? Hopefully whoever she is, she will not be moving to the new bank. She was rude, dispassionate and non interested in any level of assistance.
I hope this is just a very brief senior management failure to properly prepare for this merger. I believe if this level of service were to continue, many of the BB&T long time clients will find it easier to satisfy their banking needs elsewhere.
As for any assistance through 800 numbers or the executive office, it's easier to find the officers compensation packages than the contact information to reach them. I am happy these officers all seem to earn 4 or 5 million per year. Maybe there is a correlation with their high incomes and the branches low staff levels.