AAA City Plumbing

Dan Fulk _{on ChamberofCommerce.com}

Sep 6th, 2022

I had AAA diagnose my 8 year old water heater that had suddenly stopped heating. The repairmen arrived (nearly 2 hours after their scheduled time), asked a few questions, evaluated the tank and recommended one of two courses of action. They told me they couldn't know why the tank stopped, "could be a power surge". They pushed the button to reset it; so it was now on, but they could not know for how long.
First, they quoted a replacement price of $3,593.00. This is replacing a standard 50 gallon electric tank. The price was double the quote I ultimately received from a competitor.
The second option was to "rebuild" the tank which meant replacing both thermostats and heating elements. They cautioned me against "spending too much on an 8-year old tank", which makes sense given their expected life. Their quote: $689.00.
I told them I'd think about it and get back to them. I paid $89 for the service call (their sales pitch and a button click).
Both prices were much higher than I expected so I researched a bit. I learned that this is a common issue. In short, one of the two thermostats malfunctioned, the water didn't turn off at 120 degrees, and a safety mechanism turned the tank off when it got too hot. The likely remedy: replace both thermostats. You might as well replace the heating elements while you are at it.
I went to Lowes, bought two universal heating elements and thermostats and the tool to remove the elements. Total cost: $40.
It took me about 2 hours to drain the tank and replace the parts. It was super-easy, though I'd never done it before. It would take a pro an hour or less. The parts would have cost them less than I paid at a retail box store. Again, their quote, $689.00.
Clearly their angle is to give you an inflated price to repair, caution you against spending too much on an older unit, and hope you buy the new (over-priced one). It's a tactic that probably works enough to make it their business model.
I know not everyone has the interest in learning how to diagnose and do a repair on their own. I did it out of necessity as I didn't have hundreds/thousands of dollars laying around to give to AAA.
I rarely write reviews, and never negative ones, but I hope I can save my neighbors some time and money in hopes you'll find a plumber who truly wants to resolve your issue, rather than just sell you over-priced equipment. Hopefully you'll find someone who would take the same steps with you that they would a family member in the same position.

Ellen Taylor _{on Google}

Jul 12th, 2022

The entire team at AAA+ City was very responsive! Customer service was incredible. I had a sewer backup problem, and they came out on a Saturday to help me! The team addressed the situation very professionally, although they did have to come back to use a camera to see if I had a break in my sewer line. They quickly assessed the situation and helped me decide that I could wait to address it if I needed to financially, Since I plan to rebuild on my lot! Ive used larger companies in the past, but would recommend to everybody that you use this firm for all your plumbing needs in the future! They were well priced and honest which is a big plus! Service: Sewer repair

Chandler Daniels _{on Google}

Jun 25th, 2022

Joe K provided excellent service. Service: Plumbing leak detection

Linda Williams _{on Google}

Jun 24th, 2022

Thanks to Parrish for being so kind and informative during our conversation over the phone. I was so relived after talking with her. I felt like family
I was able to get same day service, Parrish contacted me to let me know when the technician would arrive.
Frankie was on time and very helpful. I even asked to get some pipes replaced. He had to go purchase a part he didnt on his truck. Im so pleased with their work and the fair rates!
Did I mention I called on Saturday after my first guy ghosted me! AAA Plumbing worked me into their busy schedule. Im so thankful! Service: Drain cleaning