Rapid-Rooter Plumbing Service, Inc.

I used this company for an emergency water leak on a Sunday night. We had water from the 2nd floor down to the 1st floor. Chris Jones gave us an estimated time and arrived on time. He was able to quickly determine the cause. He was professional and showed us pictures and video of what he found. I hope to not have another emergency but will definately use them again. Services: Leak investigation and repair, Drain unblocking
Sep 26th, 2021

Chris came out within an hour, was friendly, professional and did a good job on the toilet. Works perfectly
Sep 25th, 2021

Terrible experience. I called and got a quote of a $50 visit cost plus any extras the plumber would need to do (I thought that meant extras other than unclogging the drain as that’s what I said needed to be done). When Chris got here he told me it would be a total cost of $300 to unclog the drain, nothing else was needed and it would take min.of 20 min.to max. of 1 hour. At max that’s an outrageous hourly labor fee of $250. When I complained about it Chris said he would not do the job but still wanted the $50 visit fee. Unbelievable!! I sent him on his way. No one likes hidden fees but this was ridiculous. I should have been told upfront before Chris made the trip what the cost could be. He told me himself that 80% of the time a drain is necessary so I should have been told that price. I can’t deal with services that try to hoodwink their customers. Service: Drain unblocking
Sep 21st, 2021

John B in the Charlotte office repaired our clogged shower drain in minutes! he showed up on time, was professional and did not leave a mess. He explained what he did too... We will use Rapid Rooter of Charlotte again and request joe. This was our first time using them.
Sep 15th, 2021

Sep 9th, 2021