Harkey Tile & Stone

Harkey Tile & Stone

Hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed

Chamber Rating

4.1 - (17 reviews)
13
0
0
0
4

About
Harkey Tile & Stone

Harkey Tile & Stone is located at 1822 Sunnyside Ave in Charlotte, North Carolina 28204. Harkey Tile & Stone can be contacted via phone at (704) 334-0512 for pricing, hours and directions.

Contact Info

  •   (704) 334-0512
  •   (704) 334-0512

Questions & Answers

Q What is the phone number for Harkey Tile & Stone?

A The phone number for Harkey Tile & Stone is: (704) 334-0512.


Q Where is Harkey Tile & Stone located?

A Harkey Tile & Stone is located at 1822 Sunnyside Ave, Charlotte, NC 28204


Q What days are Harkey Tile & Stone open?

A Harkey Tile & Stone is open:
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed


Q How is Harkey Tile & Stone rated?

A Harkey Tile & Stone has a 4.1 Star Rating from 17 reviewers.

Hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed

Ratings and Reviews
Harkey Tile & Stone

Overall Rating

Overall Rating
( 17 Reviews )
13
0
0
0
4
Write a Review

Sherry Howell on Google

image I'm very disappointed in my experience with Harkey Tile and Stone.
I went to them for my bathroom remodel, worked with Terri Wheeler on design and tile choices. Everything seemed to be going smoothly until she recommended a tile installer.
When we were working on measurements, Terri stated that they don't sell tiles "by the tile" they come in square feet. Technically this is correct but when trying to figure out the square feet needed for each tile, Terri kept saying that they are not responsible for measurements and the installer is responsible. Well, Terri had the measurements and did the math but when it came down to doing the deal she wanted to release her liability and I ended up ordering more tile than I probably should. Because the installer broke my tiles I had to reorder and guess what- The person at Harkey taking the order never asked how many square feet I needed. My 24 x 48 tiles came in a box of 2 and my 12x24 floor tile came in a box of 6 tiles.
Getting Terri to call me back was a process, there was ALWAYS an excuse and on one call she even divulged personal information about someone at Harkey that was none of my business. I'm not sure if she felt this would soften my bad experience but it only made me question her even more.
After having a very challenging and bad experience with the installer that Harkey recommended, I reached out Drew Messenger, manager, to try and get my problem resolved. At this point I was already 2.5 months into a very small and simple bathroom remodel.
Drew said he would assist in getting it resolved. Well, he did to a certain point. After back-and-forth with Harkey and the tile installer I ended up having to threaten litigation to the tile installer to get my bathroom completed. I was left with a USED vanity that was improperly installed, etched marble floor, grout haze on tiles, damaged drain cover and personal items that were used and or taken from my home.
During this whole process, I was also getting a quote from Harkey on installing my kitchen countertops. Terri forwarded me an email with my updated quote that was $665 over my original quote with a note in the email from Drew to "increase each at $200 each".
When I asked Drew why he emailed Terri with the increase his response was "Since you retained a lawyer for your issues regarding your tile installation and threatened to use them leads us to believe you'll be happier with a different fabricator and to consider my quote null and void."
Drew is right! After my experience with Terri Wheeler and Drew Messenger at Harkey Tile and Stone, I do not want to work with them on any other project and I would advise you to consider what I wrote.
Definitely do not rely on them for install recommendations! Know your measurements and don't let them tell you that they don't know how many tiles come in an order because they do. The tile I purchased was "their most popular tile" so to say you don't know how many tiles come in a box is an outright lie. In addition to the lack of customer service, their prices are higher than others that I have found in the area--SAME product and better customer service.


Tracy Collins on Google

image I have used Harkey for many years and they never fail to exceed my expectations! From the first meeting in their showroom to install day, Carol and their team communicate, follow-up, and do all they can to make sure the client is happy. My latest countertop (honed marble for bathroom) from Harkey couldn't be more beautiful. They were on time and under budget. Great job!!


Mengual Ramirez on Google

image


Arthur Andrade on Google

image


Alessandra Barney on Google

image


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Sherry Howell on Google

image I'm very disappointed in my experience with Harkey Tile and Stone.
I went to them for my bathroom remodel, worked with Terri Wheeler on design and tile choices. Everything seemed to be going smoothly until she recommended a tile installer.
When we were working on measurements, Terri stated that they don't sell tiles "by the tile" they come in square feet. Technically this is correct but when trying to figure out the square feet needed for each tile, Terri kept saying that they are not responsible for measurements and the installer is responsible. Well, Terri had the measurements and did the math but when it came down to doing the deal she wanted to release her liability and I ended up ordering more tile than I probably should. Because the installer broke my tiles I had to reorder and guess what- The person at Harkey taking the order never asked how many square feet I needed. My 24 x 48 tiles came in a box of 2 and my 12x24 floor tile came in a box of 6 tiles.
Getting Terri to call me back was a process, there was ALWAYS an excuse and on one call she even divulged personal information about someone at Harkey that was none of my business. I'm not sure if she felt this would soften my bad experience but it only made me question her even more.
After having a very challenging and bad experience with the installer that Harkey recommended, I reached out Drew Messenger, manager, to try and get my problem resolved. At this point I was already 2.5 months into a very small and simple bathroom remodel.
Drew said he would assist in getting it resolved. Well, he did to a certain point. After back-and-forth with Harkey and the tile installer I ended up having to threaten litigation to the tile installer to get my bathroom completed. I was left with a USED vanity that was improperly installed, etched marble floor, grout haze on tiles, damaged drain cover and personal items that were used and or taken from my home.
During this whole process, I was also getting a quote from Harkey on installing my kitchen countertops. Terri forwarded me an email with my updated quote that was $665 over my original quote with a note in the email from Drew to "increase each at $200 each".
When I asked Drew why he emailed Terri with the increase his response was "Since you retained a lawyer for your issues regarding your tile installation and threatened to use them leads us to believe you'll be happier with a different fabricator and to consider my quote null and void."
Drew is right! After my experience with Terri Wheeler and Drew Messenger at Harkey Tile and Stone, I do not want to work with them on any other project and I would advise you to consider what I wrote.
Definitely do not rely on them for install recommendations! Know your measurements and don't let them tell you that they don't know how many tiles come in an order because they do. The tile I purchased was "their most popular tile" so to say you don't know how many tiles come in a box is an outright lie. In addition to the lack of customer service, their prices are higher than others that I have found in the area--SAME product and better customer service.


Tracy Collins on Google

image I have used Harkey for many years and they never fail to exceed my expectations! From the first meeting in their showroom to install day, Carol and their team communicate, follow-up, and do all they can to make sure the client is happy. My latest countertop (honed marble for bathroom) from Harkey couldn't be more beautiful. They were on time and under budget. Great job!!


Mengual Ramirez on Google

image


Arthur Andrade on Google

image


Alessandra Barney on Google

image


Load More Reviews

Overall Rating

Overall Rating
( 17 Reviews )
13
0
0
0
4

Write a Review

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