About Extended Stay America - White Plains - Elmsford
Extended Stay America - White Plains - Elmsford is located at 118 W Main St in Elmsford, New York 10523. Extended Stay America - White Plains - Elmsford can be contacted via phone at 914-347-8073 for pricing, hours and directions.
Contact Info
914-347-8073
Questions & Answers
Q What is the phone number for Extended Stay America - White Plains - Elmsford?
A The phone number for Extended Stay America - White Plains - Elmsford is: 914-347-8073.
Q Where is Extended Stay America - White Plains - Elmsford located?
A Extended Stay America - White Plains - Elmsford is located at 118 W Main St, Elmsford, NY 10523
Q What is the internet address for Extended Stay America - White Plains - Elmsford?
A The website (URL) for Extended Stay America - White Plains - Elmsford is: https://www.extendedstayamerica.com/hotels/ny/white-plains/elmsford?channel=gmb-listing&utm_source=google&utm_medium=organic&utm_campaign=gmb_listing
Q How is Extended Stay America - White Plains - Elmsford rated?
A Extended Stay America - White Plains - Elmsford has a 3.2 Star Rating from 522 reviewers.
Ratings and Reviews Extended Stay America - White Plains - Elmsford
Booked there on 04/08/2024. Lets just say the person a Spanish woman who calls herself sunshine very rude obnoxious have very poor customer service. Hotel didnt have towels nor did it have hot water. This ignorant person who worked on this day. Decided she wanted to call the police on me being a Karen at her best. Whoever was working on 04/08/2024 because she didnt want any to give her name either. Time 7pm-10pm the confrontation happened. SHE NEEDS TO BE FIRED.
Business Response on GoogleApr 8th, 2024
Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for your poor experience with our customer service and for the inconvenience caused by the lack of towels and hot water during your stay. This behavior is unacceptable and not reflective of our standards. Rest assured, we will address this matter internally with our team to ensure it doesn't happen again. We appreciate your feedback and hope to have the opportunity to make it right in the future.Sincerely,Hotel Management
Imari Marshall on Google
My boyfriend and I stayed here from Monday-Saturday and had major water issues from Wednesday-Saturday until check out. When informing front desk each day that our water was freezing cold they claim they would fix it but did not fix it almost until the next morning where there was a small window of time for us to shower with hot water. This is unacceptable being that we paid for 6 days there. When speaking with the manager Amanda she claims it was because of the earthquake when the earthquake was only on Friday of our stay. She then proceeded to tell me she did not receive any complaints from us (in which we have complained since Wednesday) and we were the only people who complained about water. She claims she has been there for 7 years and never had an issue with water and refunded us 10% for 2 days which came to $45. Which is unacceptable being that we paid for almost a WEEK there and had been complaining about water since Wednesday. I was overall unsatisfied with my stay being that all the money we spent we had no hot water and she proceeded to give as little as $45.00 when they dont even come clean your room for that whole time youre staying there. For new towels we had to pack up our old towels and take it to the front desk, and clean our own room/ bathroom during our stay. Its basically independent stay when you stay here.
Business Response on GoogleApr 7th, 2024
Dear Imari, We sincerely apologize for the inconvenience you experienced during your recent stay. It is unacceptable that you encountered water issues during your stay, and we understand your frustration. Please know that we take your feedback seriously and have addressed this matter with our team to prevent similar occurrences. We apologize for any miscommunication regarding your complaints and the refund. Your satisfaction is our top priority, and we appreciate your understanding. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future. Sincerely,Hotel Management
Donna Kennedy on Google
samir Andres Parra Morales on Google
Alex C. on Google
Service was great & people working there were friendly however the place needs a lot of investment to bring it up to a decent standard & "breakfast included" was a joke more like coffee & granola bars...
Business Response on GoogleJan 18th, 2024
Dear Alex C, We appreciate you being our guest and leaving your valuable comments. We appreciate you letting us know our associates went over and above in handling your requests. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management
