Pottery Barn

Amy DeBlase _{on Google}

Feb 27th, 2024

Bought a bed in October. Bait and switch. Was sold to us as a platform bed which had 1 thick maple varnished slats in the store. But what we got was 1/2 bendable pine slats. Twice. Our brand new mattress is sinking and Im in pain everyday from sleeping in a bed thats caving in. The run around continues from corporate, 5 months later blaming now the Chinese new year. I dont know what the Chinese new year has to do with poor customer service from
The getco. We still have yet to be refunded the white glove fee or any money for that matter.

Taurean Relyea _{on Google}

Jan 23rd, 2024

Overprice garbage with extremely poor customer service! We had purchased a $1200 leather office chair (yes$1200!), within a few months, a poorly done weld on the bottom bracket broke, rendering the chair, useless. After many hours of trying to get through customer support, and then finally trying to call them back a year later, I was simply told that they do not send out partial pieces to this chair. They were not able to offer me any other options either. I would give this store five stars if you enjoy throwing money away.

Chandler Kozyra _{on Google}

Dec 24th, 2023

We ordered a pottery barn table on July 17 with an estimated delivery date by August 8. A week or so after we ordered the table appeared as in transit to delivery center. As August 8 approached there was no other update on the table. We called customer service who said they would take a note in our profile to call us back with an update once they checked with the hub. We never received a call back and all of a sudden our expected delivery date changed to August 28. A couple weeks passed and there was still no update or change in status. I called customer service again and was greeted by someone who didnt seem to care at all and then immediately forwarded my call to their delivery vendor. The vendor said their soonest delivery date is September 12. I called Potter Barn customer service again on September 7 to confirm this and to make arrangements for someone to be home on September 12. The rep said there was no record of our table being scheduled for delivery. Honestly its the worst customer service and shopping experience I have ever had. Will not be shopping with them again.

Jacklyn Favia _{on Google}

Nov 9th, 2023

Sheryl at eastview mall assisted us because we were having difficulties with our registry discount. She was kind and helpful