Best Western Plus Franklin Square Inn Troy/Albany

Thank you for taking the time to share your experience with us. We are genuinely sorry to hear about the challenges you encountered during your stay with your baby. Please know that your feedback is incredibly important to us, as it helps us identify areas for improvement.We sincerely apologize for any inconvenience caused by the odor and the presence of strong-smelling cleaners. Our goal is to provide a comfortable and welcoming environment for all our guests, and it's disappointing to learn that we fell short of your expectations in this regard.We appreciate your acknowledgment of the prompt action taken by our team to address the issue by providing you with an alternative room and assisting you with your belongings. However, we deeply regret any instance where our staff's responsiveness did not meet the standard of care we aim to uphold. Rest assured, we will address this with our team to ensure that all guests receive the assistance and support they need.We take concerns regarding inappropriate behavior and cleanliness very seriously, and we will investigate the issues you've raised to prevent similar incidents from occurring in the future. Our utmost priority is the safety and comfort of our guests, and we will work diligently to make necessary improvements based on your feedback.Once again, we apologize for any inconvenience you experienced during your stay. We value your business and hope to have the opportunity to restore your faith in our hotel during your future visits.