One Kings Lane Corporate Office

Complete scam. Save yourself and never ever order from this company. They will lose your items then never get back to you. Email you fake emails, never reach out to the shipper and just playing you for a fool which apparently I am for ordering from here. Hopefully my credit card company can get further than me.
Sep 5th, 2021

Awful customer experience - got delivered a rug we did not want by accident and took over a month to get it removed
Aug 20th, 2021

THIS COMPANY IS A SCAM! They will steal your money. If you return items they will NOT give you your money back. I can’t believe they are allowed to be in business. Every dog has its day in court and I can’t wait for they fraudulence to hit the fan.
Aug 1st, 2021

This company is terrible. They sent us a bedroom set and every piece was damaged save one. We refused delivery and they then gave the shipper for the replacement pieces the wrong phone number. After over a month of waiting we began calling and asking for updates. They just told us it was on the shipper and they couldn't help us and didn't know where the items were. We kept calling and finally got someone to take the time to call the shipping company and discover they gave them the wrong phone number so we got delivery set up immediately. This could have been resolved weeks earlier if they would have just tried to help. Then the new pieces arrived and they were damaged again. We asked why this keeps happening and they just said it changes hands a lot during shipping. Other companies we have ordered furniture from were much easier to deal with. I would recommend avoiding this one. Mistakes happen but their indifference and lack of desire to help resolve any issue you have is extremely frustrating and compound the mistake.
Oct 5th, 2021

Spent over $2000 on an ottoman purchased at full price. It was ordered in January and supposed to arrive between mid-May to June 1. June 7 rolls around and I decide to give them a call to see what’s going on and get an update on ETA. The rep tells me that there is probably a hold up with fabric (understandable due to global shipping issues during Covid). He says he’ll contact the vendor and see what the ETA is, then send me an email with the update and give me the option to cancel if I like. I say ok. Three days later still no email. I call customer service again. The rep tells me that someone (i.e. me) called them on June 2 asking to change the color of the ottoman and when “I” was told no that the order was cancelled. Ummmmmmm NO! I told the rep that that never happened and could provide phone records to prove it. The rep came off as accusatory telling me that “his manager would have to listen back on the recording of the calls and determine what happened”. Oh right, because his manager knows exactly what my voice sounds like. Absolutely ridiculous that someone else could call in and get access to my order info and potentially my credit card information?!?! Do better One Kings Lane. Your Google Ads should be suspended if you’re that lax with privacy standards.
Jun 24th, 2021