Rose Associates

Tatianna Brooks _{on Google}

Apr 11th, 2024

Rose associates took over my building and forgot to get the information from the last company for my CITYFHEPS MONEY The money is being sent somewhere else supposedly and not to them. Now Im 25,000 in debt and they waited a long time before telling me they werent receiving anything because on my end they were forwarded the money.
This ppl gave me a 14 day notice instead of calling the other agencies who had the building last Ill see you court
I have all my documents
Stating youve been paid on my end

Fathima Sheik Hoosen _{on Google}

Apr 5th, 2024

I am giving this one star because I am so fed up and cannot wait to leave this building (Riverbend PI West New York NJ)
I signed an 18 mth lease in aug 2023 it is now April 2024. Getting the lease done was the easy part and the only person who does their job here is Nina Toumi. Nina made the leasing process effortless.
Building is dated but well located for commuting to NYC.
There was a fire in the apt above me in Nov 23 and management would not let me out of my lease even though my apt was the worst affected in the building and also took forever to renovate my apt (over a month). Vincent rarely responds and Carlos cannot handle more than the basic lease query. They were not supportive at all when I was out of the apartment for about 1 month. It felt like a constant fight for my lessee rights. I had no hot water when I moved back in after the renovation. No hot water for Jan 24 and part of Feb 24...coldest months of the year!
when I first logged those tickets I had maintenance come up and tell me "the water is not cold that is as hot as it gets" then again "there is a central heating system so if someone else is doing laundry or showering or the demand is high then my hot water would be affected" really!!!!??? For a place that markets itself as luxury they cannot supply consistent hot water! I got no rent credit for not having hot water for That amount of time and not even an apology for the ridiculous reasons they gave me in the beginning. I wrote to Vincent citing the lease break clause in my contract about my apartment not having hot water even though I logged like 6 tickets and 100 emails. This was maintenance not being able to resolv3 an issue after I followed all the processes. Breaking my lease would have been compliant with the contract and till date Vincent has not replied. But magically two days later the water was resolved.
At this point the mental and physical stress of living here and dealing with incompetent staff caused me severe burn out and I was hospitalized. Did they care?? No.
Now April 6th we get a notification that the hot water is out again so this whole weekend no hot water, Vincent sent an email to say one of the hot water exchangers is off but the building is still receiving hot water though there is some interruption. That's not true I haven't had hot water since 9am..saturday morning.
Cannot wait for this lease to be over because the management staff are terrible. I even tried to reach out to actual Rose Property Management company head office but it's impossible to get hold of the head office no one answers or responds to those call back boxes on the website.
So two things : do not lease a building managed by rose property management and do not lease Riverbend PI. Building management does not value their tenants and will not help you as maintenance issues arise. The maintenance issues I have listed above I just the ones that made life unbearable there are many more That I have not listed which were smaller but collectively have made this experience exhausting and frustrating.

Tatiana L _{on Google}

Mar 18th, 2024

Be warned on 345 Baldwin. Management, specifically Maggie is the most unprofessional person you will ever deal with. After asking basic questions about the lease buyout (which is nearly $5,000.00 and plus the cost of the duration of the lease) and why there was a photography clause to sell and distribute pictures of me online Maggie got on the phone screaming at me on a Friday night. She told me that Rose has the right to do whatever they want because they are a private company. I tried to be reasonable and ask if there was any acceptable reason to break a lease which apparently made her more hostile. I would highly recommend avoiding this company all together. I have never dealt with such an unprofessional management company / landlord in my entire life. After asking these basic questions they cancelled the lease because I did sign in 24 hours and it took them over a week to send me the lease. AVOID! Absolutely the worst!!! Cannot emphasize that enough.

Aaron Doyle _{on Google}

Feb 17th, 2024

We enjoyed the views, amenities and size of the apartments shown. Staff was a pleasure to communicate and a very comfortable experience.

andrea platzman _{on Google}

Feb 15th, 2024

I am living at the Caldwell which used to be run by GLENWOOD they were amazing. For a year and a half Rose took over and made a well managed building into a run down section 8 building. Its truly both upsetting and mismanaged.