Bank of America

Geoffrey Chan _{on Google}

May 22nd, 2022

I want give a special thank to Mark Hurlman. We went to the branch to get bank checks ( 4 in total ) and Mark was there to welcome us. His professionalism and interpersonal skill are exemplary. He's quick, intelligent very attentive and the whole process seamlessly. I applaud Mark and thank him for making our visit a positive and pleasant experience.

John M. _{on Yelp}

Jan 30th, 2022

The absolute WORST customer service of any bank or credit card company i have dealt with in 30 years. Long hold times, disconnections, misconnections, incorrect transfers, excuses, lies, utterly HORRIBLE to deal with.

Olivia Wu _{on Google}

Oct 1st, 2021

Good service

Zaira Jorge _{on Google}

Feb 16th, 2022

(Translated by Google) How unfortunate to have to write this review, I have had my account for more than 20 years, unfortunate the customer service of the online banking department is fatal. to the person who was supposedly helping me and in the end kept insisting that I had paid it twice one day after another. That doesn't make sense, I wanted to explain to him that it wasn't fair for it to happen to another person who actually doesn't have enough funds in their account and it's a problem, but unfortunate those things don't matter what matters is what a system says, not what happens to the customer. I have no choice but to close my account. The most there are banks.
(Original)
Que lamentable tener que escribir este review, tengo ms de 20aos con mi cuenta, lamentable el servicio al cliente del departamento de banca en lnea es fatal trate de hacer un pago con fecha programada y ya en DOS ocasiones me sacan el pago duplicado trate de explicarle a la persona que supuestamente me estaba ayudando y al final segua insistiendo que yo lo haba pagado dos veces un da tras otro . Eso no hace sentido, quise explicarle que no era justo que le pasara a otra persona que en realidad no tenga suficiente fondo en su cuenta y sea un problema, pero lamentable esas cosas no importa lo que importa es lo que dice un sistema no lo que le pasa al cliente. No me queda de otra que cerrar mi cuenta . Lo ms que hay son bancos.