555Ten

Mar 3rd, 2022

Please avoid here. I had lived here for one year (2019-2020) and moved out immediately after the lease ended. As other people mentioned, general staffs like the doormen were great, but the valet and the management team were ridiculous. I had lost two packages and one of them was a new laptop. They outsourced the package room to a third company and their service was extremely unfriendly and unhelpful. After I lost the package of the new laptop, they didn't take any action or apologize to me. Clearly the staffs there lied to me on this issue since one person said the package had already been picked up; and another person told me they had never received this package. I asked many times for checking their camera etc and also emailed to the management team for many times, but no one actually investigated on this issue. I eventually had to call the police as my last step because no one in this building did their work. Also, the valet was only available during daytime and even a shorter time over weekends. You would be asked to pick up your packages as soon as possible, otherwise they would give you a call and threaten you that if you couldn't come back to get the packages right away, they would send back all your packages by the end of the day. Isn't this ridiculous? We are not talking about holding the packages at valet for over one month many times here. It was only holding at valet for one week two times across the entire year and I got such a sudden and rude call. Did they ever consider the tenants who were not at home during daytime in weekdays? Or what about the tenants who were on vacation??
Jan 27th, 2022

Being here finally feels great!
Aug 21st, 2021

HORRIBLE building. Lost my 500$ pacakage and told me there's nothing they can do. Refuse to return deposits after move out.
Aug 4th, 2021

Aug 1st, 2021