Family Practice Associates PLLC

Mel B _{on Google}

Apr 1st, 2024

While in person one-on-one care may be good, once you are actually able to secure an appointment, this office is terrible in all other ways. Strongly suggest looking elsewhere if you are seeking a new practice. Our latest (of many) issues is after having a series of tests due to a medical emergency, we were patiently waiting for this office to call and discuss/schedule results (as they said they would) only to find out from the testing facility that results had been sent to our provider 4 weeks ago.
The medical community everywhere (like many others) is stressed with under staffed offices and too many patients, I understand that. However, this office lacks any follow up or customer care in anyway. Its incredibly difficult to get an appointment, but whats more infuriating is that once you do - there is little to no follow up or care afterwards on their end. You have to repeatedly call (which they often dont answer any extensions) and persist. Its one thing to have self-follow up and be responsible for your own health, but its discouraging and irresponsible to not have the same proactive mindset from your provider.

Michele Anderson _{on Google}

Feb 20th, 2024

I feel bad posting this as the PA I have seen for many years is wonderful. The office staff and the merger have made it so I have had to switch practices. I called 6 months ago to schedule a yearly physical and to get a referral. They called me 2 weeks before my scheduled appointment to tell me my appointment no longer existed, and they were not currently making appointments. When I tried to ask questions I was told the person on the phones shift was over in 5 minutes and then I was yelled at. It is so sad because there are good providers at this practice but the way their practice is structured it is impossible to get an appointment to see them.