Time Warner Cable Business Class is located at 41-61 Kissena Boulevard in Flushing, New York 11355. Time Warner Cable Business Class can be contacted via phone at (844) 453-2600 for pricing, hours and directions.
There was a young Chinese woman who lied to me, claiming there were no Galaxy S24s in the store. Five minutes later, I approached another guy who was very nice and willing to check the stock for me. He ended up bringing out two S24s. The rude woman should be fired, and her long hair covered her name badge.
Business Response on GoogleMar 4th, 2024
Thank you for taking the time to share your experience, we will forward your feedback to the location. If you need direct support or want to ask a question, please contact us on Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net).
F Huang on Google
If I could give them no star, I would. I made a reservation for my senior parents to troubleshot the new mobile service. The sales associate gave wrong information to my senior parents saying their phone was not supported by Spectrum and showed ZERO interest in helping them getting a new one in the store. My parents were asked to put in a new reservation in kiosk in the store which they struggled so much as they don't know any English to begin. After 20 mins struggle, they were able to make an appointment. Only to find out it takes 7 days to get the phone mailed to us by Spectrum. So we told them we will get a new phone from apple store so that we could use right away. "Any iphone newer than Iphone 8 and 9 would work" the associated tole us, which again turned out to be completed wrong. After spending nearly $1000 on a iPhone 13, we were told it is compatible with Spectrum!!! I am so frustrated with the whole Mobile experience, finding out again today Iphone 6 plus is compatible!!!! Rep over the phone apologies, but the pure apology could repair the $1000 damage on our end and a phone we couldn't use!!!
Business Response on GoogleFeb 25th, 2024
We're sorry for the poor experience and would like to look into this issue further. Please contact us on Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net) so we can collect some additional information from you and about your experience.
Wow Lee on Google
The most disgusting store in Flushing! That Chinese female customer service has a bad attitude, is discriminatory, and won't help you solve any problems! Such customer service should also complain to the manager, but they and their group will not come, and they also tell their friends that they will not do business for this Internet company! Rubbish! Get out of Queens!
Business Response on GoogleFeb 25th, 2024
Thank you for taking the time to share your experience, we will forward your feedback to the location. If you need direct support or want to ask a question, please contact us on Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net).
Reaydana on Google
There is an employee there with yellow hair and a tattoo on his neck. He doesn't know how to handle customers. He was yelling at me instead of telling me that their charger station wasn't working. If he was a proper employee he would tell me that instead of cursing at me and shouting back at me. After this incident, the boss told him to go inside for his behavior. Then his boss kindly told me they have been in the process of fixing the chargers. Why couldn't his employee treat me like that?
Business Response on GoogleFeb 17th, 2024
We apologize for the poor experience and would like to look into this issue further. Please contact us on Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net) so we can collect some additional information from you and about your experience.
