The Platinum Group

rich X _{on Google}

Apr 9th, 2024

We used this company for a few years to open and close our pool, along with attempting to fix warranty issues. Each visit came with service issues- things were forgotten to be done, or items were carelessly handled and broken, each time never their fault. Made it seem as if the customer was too picky when we wanted the salt cell tightened so it would not leak, gaskets replaced so the pool would not bubble, pool and spa return covers put back into the correct areas so the flow of water was correctly distributed, pump wires that were kicked out when service was being completed put back in place so the pool functioned correctly. Always never their fault and we were too difficult with our requests. This year after completing the annual contract and setting a date for pool opening, we were notified that due to staff shortages they would no longer be servicing our area. Funny that when their own owner has a policy that who ever closes the pool should be the company to open it, or at least this is what I was told by him to insure it was done correctly- because if a line isnt blown out and a pipe burst , the people who closed the pool in error would be responsible for the repairs. Very disappointing!

Chris _{on Google}

Aug 22nd, 2023

Pentair recommended Platinum pools to fix my pool light under warranty. I was injured on crutches and the 2 Platinum workers were very, very kind and helpful as they moved the pool pump off the pool cover and wrapped the wire for me because they saw i was hobbling on crutches. Just very professional and helpful company. Kelly over the phone was very helpful and professional as well helping with the appointment and paperwork. thanks, Chris / dix hills

Jim M _{on Google}

Jun 18th, 2023

Great work always a pleasure

Angelo Caraftis _{on Google}

Jul 17th, 2022

The Platinum Team lived up to their promise of designing, building, and maintaining our pool from start to finish. Everyone from the owners and crew to the office managers have been great to work with. Highly recommend! Services: Installation, Grading & resloping, Outdoor water feature design, Custom landscape design, Sod installation, Backyard landscaping

Corey Voboril _{on Google}

Mar 31st, 2022

Provide a proposal which took almost four weeks to get , when they told me they could do job with in three weeks of initial meeting
When received proposal, it had nothing we discussed even after providing pictures of water fall I was trying to achieve had no dimensions or concepts of what size or area of water fall.
it was apparent they are over loaded with trying to get jobs but made it clear he is very busy and could not return calls txts or emails . I found it to be very unprofessional and could not or would not recommend this business and have forward my opinions to my many contacts and professionals.
I recommend using a competitor, till this Day Im still waiting. For a follow up phone call its very obvious that call will not becoming They walked away from a 30,000 dollar job I guess it says a lot about their business truly unprofessional