KeyBank

Jeff Folckemer _{on Google}

Oct 8th, 2023

I think KeyBank doesnt have good weekend and evening support. The website and internet banking is not up to par with the bigger banks. Closed my account and had to go to a bigger bank.

Laurie Santiago _{on Google}

May 24th, 2023

Keybank is always been pretty good to me. Had it since college and convenient app options and my questions are always answered.

John Doe _{on Google}

Feb 16th, 2023

Switched to them a decade ago. Switching to 5/3 bank Monday because they forget who they work for. The app never works, the customer service is ran by trash that barely speaks English and when I call (because app isn't working) they can't give me a reason as to why my thousands of dollars is inaccessible, and refuse to tell me my balance. DONE!

brianna spence _{on Google}

Jun 13th, 2023

Untimely processing for account withdrawals causing confusion and hardship for the customer, frequent Zelle locks for fraudulent activity that Ive never heard of impacting someone who uses a different bank, let alone as many times as it happens with Key. They take so long to process withdrawals, its caused me months of hardship and stress with my credit card carrier. I also find Corey in the Zelle Customer Service department smug, condescending, and either resentful or irritated that he had to answer customer service questions. If he is as resentful towards Keys customers as my interaction with him would imply, Im not sure why he chose a career in customer service. His attempt to provide customer service was to do offer to do the bare minimum then chuckle while he smugly says yup, thats the status of your account. I cannot wait to switch banks and I would strongly encourage others to do the same. Their absurd processing times and frequent inexplicable confusion/problems become unacceptable when you factor in offensively poor customer service like that offered by Corey.

Mike Frasco _{on Google}

May 24th, 2023

I deposited five IRS issued Employee Retention checks as they had to be filed quarterly. First check was deposited Friday April 28th, the other 4 on Monday May 1st ,the same post date on a letter informing us that they closed our account and refuse to do business with us because one of their fraud agents noted we have never deposited that large of an amount in our account before so Angel flag it as fraud. She never spoke to me, left me a message a week later and I called right back and was told she is out until Friday and she was the only person in the bank I can speak to. The IRS issued me this money to support those who were able to keep their staff employed during Covid. Oddly enough Key bank cashed those checks and still have it. IF Angel had done any research at all, it takes a minute to pull up my LLC. or even contacted me to confirm that I am not the criminal she has made me out to be. Instead she filed it as fraud April 28th and mailed a threatening letter over the weekend, and mailed it May 1st. She is supposed to be in the office tomorrow May 12th which is two weeks from my first transaction. She needs to have the correct answer or it will be handled legally. Defamation and threats are probably expensive.