Thapar Parbhat K DDS

Fadeela Khan _{on Google}

Apr 6th, 2019

The experience could have been better. The dentist was over all very sweet. I ended up rescheduling then cancelling my appointment because the facility does not accept credit cards. I was told that I should have known they only accepted cash when I asked why this wasn't communicated to me over the phone.
In addition to that, the front desk attendant needs more customer service training. I was asked for my social security number although I provided my insurance card. Since this is an out of the ordinary request (for me), I tried to inquire why and the front desk assistant raised her voice in trying to "explain" why this is needed. This is sensitive security information and I have a right to ask. The dentist took me aside to explain, which was very nice of her.