Hertz Car Rental - Las Cruces - Ramada Palms Inn HLE

Crystal Martinez _{on Google}

Nov 26th, 2023

Alexis was very helpful!! I had reservations at enterprise and again (second time in the last year that they gave me issues) upon arrival is when I was told they didnt have a car for me. I asked where else I could go they said maybe Hertz but probably would have nothing also. I went with no reservation and Alexis helped us out and was great all the way around! I will be going back no questions asked. We like to do weekend trips and everything after that was smooth!!

Rosemarie Gomez _{on Google}

Sep 20th, 2023

Efficient and good service

Anthony Sanchez _{on Google}

Sep 4th, 2023

Customer service at the location was great but the company is horrible. After returning the vehicle and receiving my deposit back. I had another charge for the vehicle pending on my account after I already paid. And customer service number is no help got hung up on after my bank called and requested a supervisor. This is after a 45 min hold time. Will not be returning.

Erica Gomez _{on Google}

Jan 4th, 2024

Beware when renting from this location. Now I can see how people get arrested for "stealing" their vehicles. My husband dropped off a car 12/7/2023 around 130pm and on 12/8/2023 I have pending charge for $57 for it being "late". This has happened to me in the past when I called to extend a vehicle I had for an extra week. They had pending $57 every single day for week because the "system didn't recognize the extension". I didnt notice it unitl i was dropping of the vehicle but they blamed their system then.. It's obviously user/employee error.
Between my husband and I we rented from various different El Paso locations before relocating to Las Cruces. And this had never happened at any other location
I forgot to add that the vehicle I returned on 12/7 was already out to someone else on 12/8 when I called but I was still being charged as if I still had it out late. That is scary I'm still responsible while someone else is driving it. This only happens when I drop off/deal, you will have to follow up to make sure your transaction is closed out correctly and verify you are not being charged daily late fees