Dover Pool Products

Debra _{on ChamberofCommerce.com}

Feb 14th, 2023

My pool liner just got a hole in it, it’s One year old!! After having me send pictures they quickly said it wasn’t covered ?? they said it was caused by bugs or rough ground under neath based on the pictures I sent. ?? without coming out to see it. I spent several thousand dollars on this pool cover. my last cover lasted more than 10 years.Their covers are not good quality, we could tell it was lower quality upon installation be never expected a hole after only one year. It’s no where near as thick or strong as my last cover, and they have very poor attitudes with their customers. Horrible experience. Hope this helps someone else from wasting money on their products

Matt Michota _{on Google}

Sep 8th, 2021

They make a fine liner, they make high quality covers .. I install liners and work on pools professionally, and anytime there has been an issue, (rarely) that was their fault, they fixed it. Really any negative review on here is from with somebody that a. Is referring to an issue that was the fault of the installer, and they were defecting to Dover in front of the customer in an attempt to get out of owning up to their mistake and reinstalling it, or by a customer that doesn't know how to balance their chemicals, either pH out of wack or they add wayyyy to much chlorine or adding granular shock directly to the pool etc... In this industry vinyl material basically comes from the same manufactures. Dover doesn't have material that somehow fades faster than others... Lol. If a seam fails, that's one of the only times it's usually the liner companies fault. Every other case here is a classic not taking responsibility for my mistake because I don't want to pay for it so let's blame somebody.. and it's a shame Dover takes the brunt of other people's ignorance through bad reviews on Google.. I go to them for liners and covers and likely always will..

Barb Pensa _{on Google}

Apr 27th, 2021

BUYER BEWARE!!! If I could give them 0 stars I would. Purchased a pool cover that is less than 4 years old. It is brittle, ripping at the seams and tearing in random places. Called and explained the issue and was told to email pictures. After almost 2 weeks we never heard back from them and had to repeatedly call them. Finally spoke to them and besides being rude, they lie. Told me that they had already fixed my pool cover once before, told them that they never fixed it, I had never spoken to them before until this point. Then he switched his story and said my cover was coming apart because I allow my dogs to run on it. I don't have dogs. We have a 10 year warranty and it means nothing to them. I went and spoke to my local pool company where I had originally purchased this Dover Pool cover from and was told by the owner of the pool company that we were not their only customers that had this problem and they no longer do business with Dover because of their shady business practice. Even if I had to pay a percentage to replace the pool cover, as stated in the warranty, I would accept that. But arguing with me and lying and not even wanting to address the issue doesn't make for an upstanding business. DO NOT purchase anything from this company.

christine pluck _{on Google}

Oct 2nd, 2020

We love our liner! Make sure your Pool Professional only uses Dover Pool Products !!!
Thanks Guys !!!!!1