Signature Smiles

Jocelynn R _{on Google}

Mar 24th, 2022

Never pick up the phone when someone trys to make an appointment with them.

Jacqueline Rodriguez _{on Google}

Oct 22nd, 2021

Who can tell me if this place is OPENED?!

Susan Wolf _{on Google}

Feb 12th, 2022

Signature Smiles is a nightmare. They bill for services not rendered, they send patients home as you are sitting there and tell the most preposterous stories. I saw them send an obviously indigent young man while I was waiting for my appointment telling him the dental hygienist 'had an accident' and they are not taking appointments. What I didn't know then was... he was the lucky one!!!
From what I understand Signature Smiles doesn't really exist any more. They are now owned by Blackford Dental Management. And Blackford Dental Management does not answer complaints and does bill for work that was not provided.
i call to make an appointment for a cracked tooth. I am not a regular patient there. I mean, I tried. I had come previously for a cracked tooth and I really liked the one dentist. So I made an appointment for a cleaning and x-rays assuming Signature Smiles would become my new dental provider. Six canceled appointments later (and a story about their just being a crunch but things would open up later) I gave up and went to dentist near my near my house for a cleaning and x-rays. And I still liked the dentist there so when I cracked another tooth, I took my x-rays and came back. I was really surprised. The tooth was on the lower right all the way in the back. And I had with me a full set of x-rays. But I have had dentists take one additinal x-ray before filling a tooth. The last time I was there, they asked me if I agreed to an x-ray and had me sign a form and I didn't see anything untoward when they took that first x-ray. Then I was told the first x-ray didn't come out and they took a 2nd x-ray. And I wasn't thrilled but I let it go... Imagine my surprise when she came back for third x-ray on the other side of my mouth!!! I asked what was going on and she said she was taking a set of bite wings. And I mentioned the full set of x-rays in my truck and the cracked tooth that I had told the receptionist was the specific reason for my appointment.
THEN, the dentist comes in and tells me her last day was Tuesday and they were closing the office. They were only taking emergencies, which does not really explain why they took a set of bite wings without my permission and tried to get me to agree to a crown, right there. As we all know, crowns are paid for in advance and take several weeks from first impressions to finished porcelain. It was a Wednesday, her last day was in six days. They were sending patients home because they had no staff. Why the bite-wings? And what, they would take the money for the crown and then what....
So now they are billing me for four bite-wings that they never took and for an appointment they made under false pretenses. Signature Smiles is a nightmare....