H&R Block

Clment Dalmay _{on Google}

Mar 9th, 2024

My wife and I were excited to get our taxes sorted out by an expert tax adviser, we came with a few questions but I left very disappointed. The adviser we saw yesterday didn't seem like she know what she was doing. In addition, she made a huge condescending remark to me saying she couldn't understand my accent and turn to my wife to repeat what I've said. This was very rude and we didn't feel like responding back as we don't go low like that. Even though she also had a huge accent.
We filed our return at the same location the year prior and it went smoothly.
She forgot to disclose at the beginning too that any personal brokerage filing would be an additional charge. This was only communicated to us at the end of the meeting once we had to pay. We felt like it was very much a lack of professionalism to not be clear on the cost for each filing from the beginning.
All of that to say that the customer service was not great at all. We left so dissatisfied and won't file there going forward

Jie Shen _{on Google}

Feb 22nd, 2024

We have them prepare personal tax return. They miscalculated the tax which leads to more than necessary tax due. Fortunately the IRS spotted and refund us hundreds of dollars. Furthermore, as I personally study the tax code, I find that they are not doing the best possible and allowable job to maximize refund. Even a premium version of turbotax does better job. Consider alternatives if your tax situation is a bit complex.

Lee McGrath _{on Google}

Feb 14th, 2024

Christine was great. Very fun to work with. Made me feel good about owing $ .

Rovanna Blackwood _{on Google}

Jan 18th, 2024

Fast and efficient.